Lakshya Verma
@lakshyaverma
I resolve complex international customer issues across SaaS, seller support, and technical operations.
IndiaWhat I'm looking for
At Adobe, I handled 50+ daily chats and calls for Acrobat and SaaS customers across NA, EMEA, and APAC, resolving 95%+ of escalations within SLA and retaining approximately 58% of at-risk customers.
I've supported 150+ SMB seller accounts at Meesho, turning churn signals and recurring complaints into retention workflows that lifted seller engagement by 67% and supported ₹50M+ in incremental revenue. Previously at Flipkart via Startek, I led 20+ support associates while maintaining AHT below eight minutes, CSAT above 91%, and DSAT below 5%.
I enjoy finding root causes, de-escalating complex issues, and partnering with product and engineering teams to reduce repeat contact and improve customer experiences.
Experience
Work history, roles, and key accomplishments
Handled 50+ live chats and calls daily for Adobe Acrobat and SaaS products, troubleshooting technical issues in real time. Retained ~58% of at-risk customers and resolved 95%+ of escalations within SLA.
Education
Degrees, certifications, and relevant coursework
Lakshya hasn't added their education
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Availability
Location
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Skills
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