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Priyanka Panhalkar

@priyankapanhalkar

Lead Application Support Specialist at Deutsche Telekom Clinical Solutions India, supporting healthcare applications and HL7 integrations.

India

Message

What I'm looking for

I'm seeking Lead Support Manager, Application Support Manager, or Production Support Manager opportunities where I can combine technical expertise with people and service delivery leadership.

At Deutsche Telekom Clinical Solutions India Private, I support business-critical applications, investigate production issues, and work with L1 teams and developers to resolve customer problems. I also validate API documentation and test results, and contribute to root cause analysis and permanent fixes.

My healthcare support work includes SailPoint IdentityNow for Netcare Hospitals in South Africa and HL7 integrations using MIHC and BizTalk. I’ve also supported identity and access reviews, API connectivity with Postman, and application migrations.

Earlier, I worked as a Support Consultant at Allscripts, handling client issues, releases, and SQL queries. At Wipro Ltd and Infosys Ltd, I worked in operations and team support, including SLA monitoring, reporting, coaching, and escalations.

Experience

Work history, roles, and key accomplishments

Current

Lead Application Support Specialist

Current

Deutsche Telekom Clinical Solutions India Private

Feb 2022 - Present (4 years 7 months)

Managed risks and resolved challenges impacting release scope, quality, and schedules. Provided technical support for application issues, validated API documentation, and mentored team members.

API Integration SQL Server Windows Server IIS IdentityNow HL7 Postman Jira Confluence Incident Management Root Cause Analysis Team Mentoring

Support Consultant

Allscripts

Jan 2019 - Jan 2022 (3 years)

Provided high-level service to clients adhering to strict SLAs. Diagnosed and resolved client questions regarding system product functionality and bugs/enhancements.

HL7 XML SQL Windows Networking SLA Management Case Management

Assistant Manager Operations

Wipro Ltd

Jan 2014 - Sep 2016 (2 years 8 months)

Assisted the operations manager in organizing, planning, and implementing strategy. Monitored operating costs, budgets, and resources, and managed recruitment and training.

Operations Management Budgeting Recruitment Training SLA Adherence Attrition Management People Development

Senior Specialist (SME)

Infosys Ltd

May 2011 - Jan 2014 (2 years 8 months)

Coached and monitored agents to enhance performance and achieve team goals. Prepared various reports including MOM, weekly metrics, and monthly business reports.

Coaching Performance Monitoring Reporting Escalation Handling Team Leadership