Looking for a job

Kshitij SharMa

@kshitijsharma11

Message

Application Support Engineer at Infosys managing critical alerts and batch operations for Goldman Sachs.

India

Message

At Infosys Limited, supporting Goldman Sachs, I monitor critical alerts and batch processing operations and handle incidents through ServiceNow.

I resolve error logs and payment discrepancies through systematic debugging, and implemented exception tracking and handling mechanisms.

I led and mentored a support team in daily operations, and collaborated on international operations across Brazil and Mexico while training LATAM new hires.

Previously, at Infosys Limited supporting Wells Fargo, I developed REST APIs and microservices with Spring Boot and implemented cloud-native services and API integrations on AWS. I also performed QA automation testing.

Experience

Work history, roles, and key accomplishments

Current

Application Support Engineer

Current

Infosys Limited

Jan 2022 - Present (4 years 9 months)

Monitored and managed critical alerts and batch processing operations. Handled incident and ticket management processes efficiently via ServiceNow, resolved error logs and payment discrepancies, and led a support team while training LATAM new hires.

ServiceNow Incident Management Batch Processing Debugging Team Leadership Training

Java Developer

Infosys Limited

Jan 2021 - Dec 2022 (1 year 11 months)

Implemented and validated cloud-native core services and microservices API integrations on AWS. Developed robust REST APIs and microservices using Spring Boot, performed QA automation testing, and collaborated with cross-functional teams.