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Priyanka Choudhari

@priyankachoudhari

Customer Success Manager at Astra Consulting who achieved 97% client retention and reduced debtor days from 90 to 30.

At Astra Consulting, I manage a portfolio of SME and corporate clients, achieving 97% client retention through proactive engagement and tailored advisory support. I also reduced debtor days from 90 to 30 through accounts receivable management and GST-compliant billing.

At YD South Wharf DFO, I built and managed client relationships that contributed to a 20% increase in store revenue. I also developed fashion brand partnerships and implemented customer loyalty programs.

At Shree Balaji Tech Services, I exceeded quarterly revenue quotas by 50%, onboarded more than 100 B2B clients, and generated $500K+ in recurring revenue. I managed onboarding, training, and ongoing support, achieving a 95% customer satisfaction rate.

My experience also includes coordinating client appointments at Smart User and managing CRM systems and client relationships at Ram Sarees. I use HubSpot, Zoho CRM, Xero, QuickBooks, Stripe, Microsoft Office, Google Workspace, and Google Analytics.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Astra Consulting

Sep 2025 - Present (1 year 1 month)

Managed a portfolio of 200+ SME and corporate clients, achieving 97% client retention through proactive engagement and tailored advisory support. Acted as primary escalation point and identified upselling opportunities to drive additional revenue.

Customer Retention Upselling Escalation Management CRM Accounts Receivable GST Compliance CPA Australia Standards Chartered Accountants Australia Standards

Business Development Manager

YD South Wharf DFO

Sep 2022 - Aug 2025 (2 years 11 months)

Built and managed high-value client relationships, driving a 20% increase in store revenue through strategic business development and customer retention initiatives. Implemented loyalty programs and developed partnerships with fashion brands.

Business Development Customer Relationship Management Customer Retention Loyalty Programs Inventory Management team training

Appointment Scheduler

Smart User

Apr 2021 - Sep 2022 (1 year 5 months)

Managed and coordinated 50+ client appointments daily, maintaining a 90%+ schedule fill rate. Built strong client relationships via phone and digital channels, customizing scheduling solutions to improve transparency and client experience.

Appointment Scheduling Client Coordination Communication Skills Virtual Assistant Customer Service

SaaS Sales Representative

Shree Balaji Tech Services

Feb 2018 - Jan 2021 (2 years 11 months)

Exceeded quarterly revenue quotas by 50%, onboarding 100+ B2B clients and generating $500K+ in recurring revenue through consultative sales. Managed full post-sales lifecycle including onboarding, training, and support, achieving 95% customer satisfaction.

SaaS Sales B2B Sales Consultative Selling HubSpot Google Analytics Client Onboarding Post sales Support Project Management

Assistant Sales Manager

Ram Sarees

Oct 2016 - Jan 2018 (1 year 3 months)

Managed CRM systems across sales teams and delivered quarterly performance reports, resulting in a 15% increase in sales efficiency. Implemented a same-day response policy, reducing response time by 30% and improving satisfaction scores by 25%.

CRM Management Sales Reporting Customer Response Customer Retention Referral Growth