At Rippling, I manage group and employee enrollments and renewals, maintaining 99% accuracy while consistently exceeding SLAs.
I direct benefits API integrations, from gathering requirements and mapping files through post-production monitoring. I also investigate transaction failures and carrier error reports to implement permanent system fixes.
I develop SOPs and technical documentation, and work with Product and Engineering on operational requirements for new features and global expansions. At Arthur J. Gallagher, I processed payments and maintained client records in EPIC.
