Prity Jinia

Identify and pursue new business opportunities within the defence and aerospace sectors, including government and military clients. Develop and maintain strong relationships with key stakeholders, lead proposal development and bid submissions, and conduct market research and competitor analysis.

Worked on multilingual AI projects, including bake off, LLM, failure mode detection, and Q6 creative ad for Invisible Technologies; podcast, advice, and emotion voice projects for Babel Audio; and research relevance and annotation for Lionbridge.

Served as the primary liaison between clients and operations teams, ensuring timely resolution of customer complaints and issues through CRM platforms like Salesforce and Zendesk. Monitored SLAs and KPIs using Tableau, Power BI, and Excel dashboards, and conducted client feedback surveys to implement improvements.

Secured new project opportunities through client engagement and customized presentations. Coordinated cross-functional teams to ensure smooth execution and on-time delivery, and managed project documentation, reporting, and stakeholder updates using Microsoft Project and Smartsheet.

Led a team of 8 executives/frontline staff in a high-volume, client-focused environment. Acted as the first point of escalation for complex customer issues, used tools like Corrigo or JLL Platform to manage ticket flows, and tracked team performance using PeopleSoft, Google Data Studio, or Excel dashboards.

Drove occupancy and revenue by converting walk-ins, inbound leads, and referrals into customers. Promoted additional services to increase wallet share, maintained a strong pipeline of prospects using Salesforce CRM, and reported sales activity and conversion metrics weekly to the Area Manager.

Owned the full sales cycle from lead generation to closing deals and renewals, building and managing a strong sales pipeline via Salesforce CRM. Supported the Area Manager and HR in attracting, interviewing, and onboarding new talent across centers, and led structured induction sessions for new hires.

Provided exceptional customer service and managed community operations at Regus business centers. Handled client inquiries, supported facility management, and ensured a welcoming environment for all members.

Provided student counselling and administrative support for visa processing. Advised students on study destinations and maintained a high visa approval rate.

Handled drafting, legal research, and filing tasks. Supported legal documentation and case file management.

Conducted sales activities including cold calling and lead generation for solar and renewable energy products. Consistently exceeded monthly sales targets.

Pursued an LL.B in British Law, gaining a comprehensive understanding of legal principles and systems.

Completed a Diploma in Common Law, building foundational knowledge in legal studies.

Earned the Higher Secondary Certificate, completing secondary education.

Obtained the Secondary School Certificate, completing secondary education.