clifford dontoh

Handled high-volume inbound customer communications across digital platforms, ensuring rapid response and resolution times for sensitive client accounts. Managed appointment scheduling, billing inquiries, and service troubleshooting with high accuracy and a professional, empathetic tone.

Managed a wide range of pre-sale, operational, and post-booking inquiries, delivering consistent support and maintaining rigorous attention to detail. Reserved and issued tickets to passengers using KIU commands, and processed requested ticket modifications.

Communicated with real estate agents via email and calls to pitch listings and schedule online meetings. Managed agent schedules, communicated meeting details, and followed up with agents who missed meetings to reschedule.

Responded to customer queries and complaints accurately and on time via live chats, social media, email, and WhatsApp. Escalated technical issues to the engineering team where necessary and assisted customers with features across mobile applications, desktop browsers, and lite versions.

Responded accurately to client mental health complaints and inquiries via chats, social media, email, WhatsApp, and inbound calls. Handled medical referrals from smaller health facilities, recorded call details, secured placements in major hospitals, and reverted to callers upon successful referral processing.

Grade: Second Class Upper

Bachelor of Arts in Economics and Psychology from the University of Ghana, Legon, completed in 2020.