Princess Sam

As a Customer Support Specialist, I have a proven track record of delivering exceptional service to clients and employees alike. My experience spans various roles where I have consistently maintained high customer satisfaction rates, notably achieving a 90% satisfaction rate during my tenure as a Telesales Officer at Tomas Hair Care. I pride myself on my ability to address inquiries efficiently and provide detailed product information, which has significantly contributed to increased customer loyalty and repeat business.

At Skyy Aluminium, I supported over 70 clients through multiple channels, including email, live chat, and video calls, leading to a remarkable 20% boost in client satisfaction ratings. My expertise in utilizing tools like Zendesk has allowed me to manage over 1000 live chat interactions, maintaining a 98% satisfaction rate. I am passionate about driving operational efficiency and optimizing processes, as demonstrated by my initiatives that reduced response times and improved service delivery across teams.