Open to opportunities

Princess O

@princesso

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Experienced Call Center Specialist focused on customer satisfaction.

Canada

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Call Center Specialist with over 6 years of experience in delivering exceptional customer service in fast-paced environments. My expertise lies in managing both inbound and outbound calls, coordinating appointment scheduling, and effectively converting leads through strategic upselling. I pride myself on my ability to resolve customer concerns with empathy and efficiency, ensuring a positive experience for every client.

Throughout my career, I have demonstrated a commitment to enhancing customer satisfaction and building long-term relationships. My roles at CPA Manitoba and Turaco have equipped me with strong skills in CRM management, customer issue resolution, and effective communication. I am passionate about contributing to organizational goals through reliable support and continuous improvement of service experiences.

Experience

Work history, roles, and key accomplishments

Professional Development Support

CPA Manitoba

Feb 2024 - Sep 2024 (7 months)

Provided phone and email support to professionals regarding training programs, managing appointment scheduling and inquiries. Managed customer records in iMIS, assisted with data uploads, and analyzed feedback to enhance service experience.

Appointment Management Email Support

Contact Center Associate

Turaco

May 2021 - Nov 2023 (2 years 6 months)

Handled over 60 daily inbound and outbound calls for product inquiries, appointment setting, and claim resolution. Sent and followed up on insurance quotes, adapted sales scripts to customer needs, and consistently met upselling targets. Recorded and updated customer data in CRM, created cases for follow-ups, and resolved escalations.

Appointment Setting Upselling CRM Sales Scripting

Customer Service Representative

Baywood Continental Ltd.

Apr 2014 - Apr 2021 (7 years)

Supported both inbound and outbound call operations for technical and non-technical inquiries, building rapport with clients for ongoing service engagement. Logged all customer interactions, flagged issues for follow-up or escalation, and analyzed feedback to identify trends and suggest service improvements.

Customer Escalation