@nastashapaulino
Training & Quality Specialist at Legacy Gama OPC who developed training programs and used performance data to identify staff development needs.
PhilippinesAt Legacy Gama OPC, I developed and delivered training programs for new hires and existing staff, and created manuals, slide decks, and e-learning modules.
I monitored call quality and accuracy, providing detailed feedback to support staff development. I also analyzed performance data to identify training needs and skill gaps.
I partnered with managers to define performance standards and metrics. Earlier, I worked in customer and technical support, sales, and freelance event videography.
Work history, roles, and key accomplishments
Legacy Gama OPC
Jul 2021 - Sep 2026 (5 years 2 months)
Developed and delivered training programs for new hires and existing staff. Monitored call quality and accuracy, provided feedback, created training resources, analyzed performance data, and partnered with managers to define performance standards.
Convergys
Sep 2015 - May 2016 (8 months)
Provided customer and technical support services.
Microsourcing, Inc. Philippines
Dec 2014 - Feb 2016 (1 year 2 months)
Handled sales responsibilities.
Magis Studios
Jul 2011 - Jul 2015 (4 years)
Captured and edited event videos for clients.
Provided technical support to customers.
Degrees, certifications, and relevant coursework
Bachelor of Science, Human Resource Development Management
2011 - 2013
Pursued a Bachelor of Science in Human Resource Development Management.
Bachelor of Science, Nursing
2010 - 2011
Studied Bachelor of Science in Nursing.
Bachelor of Science, Nursing
2008 - 2010
Studied Bachelor of Science in Nursing.
Software and tools used professionally
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