Prince Services
@princeservices
Entrepreneurial small business owner focused on operations, customer service, and business growth.
What I'm looking for
I am an entrepreneurial small business owner with seven years of customer service and operational management experience, committed to running smooth, profitable businesses with a strong focus on customer satisfaction. I have led service centers, managed teams, implemented process improvements, and introduced systems that reduced turnaround time and improved efficiency.
My background includes preparing budgets and performance reports, training staff, supervising operations, and conducting operational analysis and forecasting. I combine practical hands-on technical support experience with strategic planning, KPI-driven performance management, inventory control, and a proven track record of driving business growth and retention.
Experience
Work history, roles, and key accomplishments
Proprietor
Prince Services
Nov 2021 - Present (4 years 2 months)
Founded and managed a small service business, implementing process improvements and new systems that reduced turnaround time and improved operational efficiency. Consulted with customers to assess needs and performed statistical analyses to support forecasting and resource planning.
Service Center Manager
Matri Chaya Enterprises
Sep 2020 - Nov 2021 (1 year 2 months)
Managed daily operations of a service center, prepared monthly budgets and performance reports, and trained staff to achieve performance goals and improve service quality. Negotiated service agreements and adjusted staffing and inventory to meet operational needs.
Customer Service Engineer
Rajeev Vastralay
Feb 2019 - Mar 2020 (1 year 1 month)
Provided customer support at a Samsung authorized service center by resolving technical issues, coordinating with vendors on inventory and backorders, and ensuring post-service customer satisfaction through follow-ups. Configured hardware and software for employee workstations.
Customer Service Engineer
Shree Ram Communication
Jan 2018 - Dec 2019 (1 year 11 months)
Handled customer inquiries and escalations at a Samsung authorized service center, maintaining service quality in a fast-paced environment and escalating major issues to supervisors. Supported continuous operation with consistent customer engagement.
Customer Service Engineer
Yescompu Services
Jan 2014 - Nov 2016 (2 years 10 months)
Delivered front-line technical and product support at a Samsung authorized service center, answered product and service questions, and recommended solutions to customers to drive satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
Magadh University
Bachelor of Science, Science
Bachelor of Science completed at Magadh University through RRS College Mokama Patna, awarded in May 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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