Open to opportunities

Prince Services

@princeservices

Message

Entrepreneurial small business owner focused on operations, customer service, and business growth.

India

Message

What I'm looking for

I seek a stable role where I can apply operations and customer-service expertise to drive efficiency, mentor staff, and grow the business.

I am an entrepreneurial small business owner with seven years of customer service and operational management experience, committed to running smooth, profitable businesses with a strong focus on customer satisfaction. I have led service centers, managed teams, implemented process improvements, and introduced systems that reduced turnaround time and improved efficiency.

My background includes preparing budgets and performance reports, training staff, supervising operations, and conducting operational analysis and forecasting. I combine practical hands-on technical support experience with strategic planning, KPI-driven performance management, inventory control, and a proven track record of driving business growth and retention.

Experience

Work history, roles, and key accomplishments

Current

Proprietor

Current

Prince Services

Nov 2021 - Present (4 years 2 months)

Founded and managed a small service business, implementing process improvements and new systems that reduced turnaround time and improved operational efficiency. Consulted with customers to assess needs and performed statistical analyses to support forecasting and resource planning.

Operations Management Process Improvement Consulting With Customers Forecasting Inventory Management Staff Training Budgeting

Service Center Manager

Matri Chaya Enterprises

Sep 2020 - Nov 2021 (1 year 2 months)

Managed daily operations of a service center, prepared monthly budgets and performance reports, and trained staff to achieve performance goals and improve service quality. Negotiated service agreements and adjusted staffing and inventory to meet operational needs.

Team Leadership Scheduling Budgeting Staff Training Performance Management Inventory Planning

Customer Service Engineer

Rajeev Vastralay

Feb 2019 - Mar 2020 (1 year 1 month)

Provided customer support at a Samsung authorized service center by resolving technical issues, coordinating with vendors on inventory and backorders, and ensuring post-service customer satisfaction through follow-ups. Configured hardware and software for employee workstations.

Technical Support Customer Service Troubleshooting

Customer Service Engineer

Shree Ram Communication

Jan 2018 - Dec 2019 (1 year 11 months)

Handled customer inquiries and escalations at a Samsung authorized service center, maintaining service quality in a fast-paced environment and escalating major issues to supervisors. Supported continuous operation with consistent customer engagement.

Customer Support Customer Escalation Troubleshooting Client Communication Customer Service Operations Time Management

Customer Service Engineer

Yescompu Services

Jan 2014 - Nov 2016 (2 years 10 months)

Delivered front-line technical and product support at a Samsung authorized service center, answered product and service questions, and recommended solutions to customers to drive satisfaction and retention.

Technical Support Product Recommendations Troubleshooting