At VF GROUP, I support frontend and backend operations of the VBank Mobile App and document key processes for audit and compliance.
I create and maintain troubleshooting documentation, system workflows, and release notes, working with developers and QA to document technical issues and fixes.
At VFD MICROFINANCE BANK, I assisted with user documentation for new features and supported collaboration across Sales, Fraud Desk, and Operations.
At FIDELITY BANK, I delivered Tier-1 and Tier-2 technical support, wrote guides and FAQs, and provided documentation support for onboarding new hires.
