Looking for a job

Prince Baitsile

@princebaitsile

Service Delivery Coordinator in construction, coordinating client projects from quotations and procurement through site delivery and sign-off.

Botswana

Message

What I'm looking for

I’m looking for a job in a highly professional and competitive environment where I can use the skills I’ve acquired and actively contribute to the company’s growth.

As a Freelance Service Delivery Coordinator, I review prospective client enquiries, prepare quotations and tender submissions, and coordinate site visits. I keep clients updated and follow up after projects are completed.

I coordinate construction project delivery with clients, site teams, suppliers, and subcontractors. My work includes scheduling, tracking materials and project costs, and arranging inspections and client sign-off.

At Mascom Wireless, I worked as a Business Support Supervisor and previously in Dealer Support. I contributed to the LTE project’s card programming, support, testing, and UAT, and worked on the 3FF SIM card project.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Coordinator

Current

Freelance Work

Jan 2020 - Present (6 years 9 months)

Coordinates sales, client relationship management, project and service delivery, procurement and logistics, project administration, team coordination, quality assurance, and health, safety and compliance for freelance clients.

Sales Coordination Customer Relationship Management Project Coordination Procurement Logistics Project Administration Team Coordination Quality Assurance Health and Safety Compliance

Business Support Supervisor

Mascom Wireless

Jan 2015 - Nov 2019 (4 years 10 months)

Supervised business support operations, including people management, operational support, team management, reporting, and stakeholder liaison. Provided products, services, and project support.

People Management Analytical Skills Strategic Planning Operational Support Team Management Reporting Stakeholder Liaison Project Support Smart Card Production Customer Service Provisioning and Reconciliation Team Leadership Project Management ISO Standards

Dealer Support

Mascom Wireless

May 2007 - Dec 2014 (7 years 7 months)

Provided dealer support including SIM card management and technology, physical scratch card PIN generation, customer support management, project management, and reporting. Focused on quality management and safety, health, and environment.

SIM Card Management Scratch Card PIN Generation Customer Support Management Project Management Innovation Reporting Quality Management Safety Health and Environment

Education

Degrees, certifications, and relevant coursework

NIIT Botswana (Botho College)

Certified Database Administrator, Database Administration

Certified Database Administrator program covering database design and implementation with SQL Server 2000, as well as PC and network technician training.