Open to opportunities

Primrose Noreen Wakatama

@primrosenoreenwakata

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Versatile customer service and retail manager, online teacher, and published author.

South Africa

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What I'm looking for

I seek a role where I can lead customer-facing teams, improve operations, and mentor staff while continuing to teach and create written content.

I am a versatile professional with experience in customer service management, store operations, online teaching, and writing. I have led teams, handled escalations, managed inventory and cash flow, and delivered improvements in customer satisfaction and operational accuracy.

As an online English tutor, I designed interactive lessons, tracked student progress, and adapted instruction for diverse learners, building strong communication and classroom management skills. As a published author and entrepreneur, I create motivational and children’s books and run an online store, exercising storytelling, self-publishing, and content creation skills.

I bring adaptability, patience, attention to detail, and a strong work ethic. I am passionate about delivering excellent service, developing teams, inspiring learners, and contributing tangible improvements to an organization.

Experience

Work history, roles, and key accomplishments

Online English Tutor

Self Employed

Jan 2020 - Aug 2025 (5 years 7 months)

Delivered interactive English lessons to international students across ages and levels, tracked progress and provided feedback to improve reading, writing, speaking, and comprehension.

Lesson planning Communication Classroom Management English Language Instruction Feedback

Store Manager

Roman's Pizza

Nov 2021 - Jan 2025 (3 years 2 months)

Managed day-to-day store operations including inventory, cash flow, staff supervision and compliance, improving inventory accuracy and operational efficiency.

Inventory Management Staff Supervision Cash Handling Operations Management & Compliance Process Improvement Staff Training Customer Service

Customer Service Manager

Roman's Pizza

Apr 2021 - Oct 2021 (6 months)

Led a customer service team, trained and supervised staff, handled escalations, and implemented service improvements that increased satisfaction and team performance.

Team Leadership Customer Escalation Training Conflict Resolution Performance Monitoring Communication Attention To Detail

Author & Entrepreneur

Trendyfindsbyprimrose

Published motivational and children's books and ran an online store, producing written content and managing self-publishing and e-commerce operations.

Creative Writing Self Publishing Content Creation Storytelling Marketing Time Management entrepreneurship

Education

Degrees, certifications, and relevant coursework

Ilingelethu High School

Matriculated, General Secondary Education

2011 - 2015

Activities and societies: Participated in school activities fostering teamwork, responsibility, and effective communication; developed discipline, time management, and a strong work ethic.

Completed high school (Matric) with a strong foundation in academics and participation in activities that developed teamwork, responsibility, and communication skills.