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Primrose Noreen Wakatama

@primrosenoreenwakata

Versatile customer service and retail manager, online teacher, and published author.

South Africa
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What I'm looking for

I seek a role where I can lead customer-facing teams, improve operations, and mentor staff while continuing to teach and create written content.

I am a versatile professional with experience in customer service management, store operations, online teaching, and writing. I have led teams, handled escalations, managed inventory and cash flow, and delivered improvements in customer satisfaction and operational accuracy.

As an online English tutor, I designed interactive lessons, tracked student progress, and adapted instruction for diverse learners, building strong communication and classroom management skills. As a published author and entrepreneur, I create motivational and children’s books and run an online store, exercising storytelling, self-publishing, and content creation skills.

I bring adaptability, patience, attention to detail, and a strong work ethic. I am passionate about delivering excellent service, developing teams, inspiring learners, and contributing tangible improvements to an organization.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IS

Ilingelethu High School

Matriculated, General Secondary Education

2011 - 2015

Activities and societies: Participated in school activities fostering teamwork, responsibility, and effective communication; developed discipline, time management, and a strong work ethic.

Completed high school (Matric) with a strong foundation in academics and participation in activities that developed teamwork, responsibility, and communication skills.

Tech stack

Software and tools used professionally

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Primrose Noreen Wakatama - Online English Tutor - Self Employed | Himalayas