RJRobyn Joubert
@robynjoubert
Dedicated customer service professional with teaching and management experience.
South AfricaWhat I'm looking for
I am a motivated and organized individual with a diverse background in customer service, teaching, and retail management. My experience includes roles as a Sunday School Teacher, Sales Assistant, and Team Leader, where I honed my skills in communication, problem-solving, and team management. I thrive in environments that allow me to engage with others and contribute positively to team dynamics.
Throughout my career, I have developed a strong ability to manage customer inquiries and resolve complaints efficiently. My managerial experience has equipped me with the skills to handle customer grievances, manage stock, and motivate staff to achieve daily targets. I believe in creating a positive workplace environment that fosters growth and collaboration.
In addition to my professional experience, I have completed a TEFL course, which has further enhanced my teaching skills and cultural competence. I am passionate about continuous learning and am eager to tackle new challenges that will allow me to grow both personally and professionally.
Experience
Work history, roles, and key accomplishments
Sales Assistant
Build-A-Bear Workshop
Engaged with customers to create personalized products, ensuring a memorable experience. Managed sales transactions and maintained store presentation.
Sales Assistant
Truworths
Managed various retail operations, including customer service and sales. Ensured efficient store performance and customer satisfaction.
Sunday School Teacher
Western Cape Christian Centre Network
Educated children aged 5-13 in Sunday School, developing engaging lesson plans. Fostered a positive learning environment and managed classroom activities.
Team Leader
The Tea Merchant
Led a team in daily operations, ensuring high standards of customer service and product knowledge. Managed inventory, staff scheduling, and customer grievances.
Teacher's Assistant
Junior Campus
Supported lead teachers in classroom activities and student supervision. Assisted with lesson preparation and provided individualized student support.
CSA Retail and CAM
Amazon Development Centre
Handled customer inquiries and resolved issues via phone, email, and chat. Provided product information and technical support, ensuring customer satisfaction.
Baker's Assistant
Retail Recruiters
Assisted in the baking process at Pick and Pay, ensuring product quality and timely delivery. Supported daily kitchen operations and maintained hygiene standards.
Education
Degrees, certifications, and relevant coursework
TEFL Universal
TEFL Certificate, Teaching English as a Foreign Language
2024 - 2024
Completed a 120-hour TEFL course, acquiring skills in lesson planning, classroom management, and instructional techniques. Developed language awareness, including grammar, phonetics, and vocabulary development.
CTCape Peninsula University of Technology
Bachelor of Education (General), Education
2008 - 2010
Activities and societies: Debated professionally at CPUT.
Completed two years of the Bachelor of Education (General) FET Phase degree. Gained foundational knowledge in educational theories and practices relevant to the Further Education and Training phase.
Kuils River Technical High School
National Senior Certificate, General Studies
2003 - 2007
Obtained the National Senior Certificate from Kuils River Technical High School. Developed foundational skills in various subjects, preparing for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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