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Prem 26

@prem26

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I resolve Amazon customer issues across orders, payments, returns, and account support.

India

Message

At Sutherland Global Services, I support Amazon UK and Ireland customers through chat, email, and phone. I resolve order, delivery, refund, return, payment, and account issues while meeting quality and productivity targets.

I've also built responsive web pages during my Smart Knower internship and developed projects in phishing detection and secure network-attached storage. My IT background includes Java, Python, HTML, CSS, cybersecurity, and IT systems.

Experience

Work history, roles, and key accomplishments

Current

Amazon UK & Ireland Associate

Current

Sutherland Global Services

Jan 2025 - Present (1 year 9 months)

Provide customer service and support to Amazon UK and Ireland marketplace customers through chat, email, and phone. Resolve queries related to orders, deliveries, refunds, returns, payments, and account management, while handling escalations and meeting quality and productivity targets.

Customer Service Customer Support Order Management Refund Management Returns Management Payment Support Delivery Issue Resolution Account Management Escalation Handling Issue Resolution Live Chat Email Support Phone Support AC 3 Ticketing Systems Knowledge Base Quality Assurance Productivity Policy Compliance

Web Development Intern

Smart Knower

Developed responsive web pages using HTML and CSS. Participated in project development, testing, troubleshooting, and debugging activities, gaining practical understanding of software development lifecycle practices.

HTML CSS Web Development Frontend Development Testing Debugging Software Development Lifecycle