Open to opportunities

Abhay Gupta

@abhaygupta

Message

Detail-oriented Customer Support Associate and Full-Stack Web Developer.

India

Message

What I'm looking for

I am looking for a role that combines my technical skills with customer service, offering opportunities for growth and learning.

I'm a dedicated Customer Support Associate and Full-Stack Web Developer with a strong foundation in both technical and customer service skills. My experience includes handling customer queries via chat and email, where I excel in resolving issues efficiently and effectively. I am passionate about leveraging my technical expertise to enhance customer experiences and ensure service quality.

In addition to my customer support experience, I have developed web-based applications using technologies such as HTML, CSS, JavaScript, React.js, Node.js, and Express.js. My projects include creating a basic customer support website and a chatbot simulator, which showcase my ability to combine technical skills with user-focused design. I am eager to bring my unique blend of skills to a dynamic team at Sutherland Global Services.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

Sutherland Global Services

Detail-oriented Customer Support Associate with strong communication and problem-solving skills. Experienced in handling customer queries via chat and email, resolving issues, and providing technical support.

Customer Support Communication Skills Problem Solving Technical Support

AI Model Trainer

Outlier AI

Jul 2023 - Aug 2023 (1 month)

Evaluated AI-generated responses for accuracy and relevance. Identified errors, biases, and misleading content in AI models, providing feedback and improvements to enhance AI performance.

Web Developer

Self Employed

Mar 2023 - Apr 2023 (1 month)

Developed various web-based applications including a customer support website, contact form with email integration, and a chatbot simulator using HTML, CSS, JavaScript, and PHP.

HTML CSS JavaScript PHP Web Development

Volunteer

Cyber Security Club, REC Banda

Dec 2022 - Jan 2023 (1 month)

Worked on awareness campaigns about online safety and customer data protection, promoting best practices in cybersecurity.

Campaign Development Data Protection Community Engagement

Education

Degrees, certifications, and relevant coursework

Rajkiya Engineering College, Banda

Bachelor of Technology, Information Technology

2022 - 2026

Activities and societies: Participated in Cyber Security Club, working on awareness campaigns about online safety and customer data protection.

Pursuing a Bachelor of Technology (B.Tech) in Information Technology with relevant coursework in Web Development, Data Structures, and Problem-Solving Techniques.