Looking for a job

Preeti User

@preetiuser7

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I handle customer support, retail operations, travel bookings, medical claims, and AdWords account campaigns.

India

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What I'm looking for

I'm seeking a challenging role where I can use my client handling, strategic planning, customer support, and operational excellence experience.

I've supported customers and operations across Amazon India, Expedia global process at IGT Solutions, and Amazon contractual retail order management. I handle device troubleshooting, account setups, order tracking, replacements, refunds, and driver escalations.

I've also managed US AdWords campaigns at WNS and handled US medical claim follow-up, adjustments, denials, and resolutions. I use Sabre and Amadeus for travel arrangements, PNR creation, cancellations, and refunds.

Experience

Work history, roles, and key accomplishments

Sr. Customer Specialist

Amazon India

Apr 2024 - Jul 2025 (1 year 3 months)

Assisted customers with troubleshooting Amazon devices and account setups. Handled retail order queries including replacements and refunds.

Customer Service Troubleshooting Retail Ordering Refunds Replacements

Sr. Analyst

RIRCM

Jul 2022 - Aug 2023 (1 year 1 month)

Managed AR follow-up, claim adjustments, and claim denial resolutions for US federal and commercial medical claims.

Medical Claims Processing A R Follow Up Strategic Planning Problem Solving

Sr. Process Associate

IGT Solutions

May 2021 - Jul 2022 (1 year 2 months)

Assisted clients with travel arrangements, including PNR creation, cancellations, and refunds for hotels and activities.

Customer Service Sabre Amadeus GDS Platforms

Account Strategist

WNS Google Adwords

Jun 2019 - Dec 2019 (6 months)

Managed AdWords accounts for US clients, developing campaigns and suggesting strategies to maximize ROI.

AdWords Campaign Management Strategic Planning

Education

Degrees, certifications, and relevant coursework

Zendesk

Zendesk for Customer service Agents training course, Customer Service

Completed the Zendesk for Customer Service Agents training course in August 2025, gaining skills in handling customer inquiries through multi-channel communication tools.