Open to opportunities

muskan gupta

@muskangupta6

Google Ads account policy and customer support specialist with 7+ years’ experience resolving escalations and compliance issues.

Zimbabwe

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What I'm looking for

I’m looking to leverage my Google Ads policy compliance and escalation resolution experience to help enterprise and e-commerce clients, improve ad-serving delivery, and strengthen client relationships within a high-accountability operations team.

I’m a customer service and account support professional with 7+ years of experience, including 3+ years specializing in Google Ads account policy compliance, escalation resolution, and cross-region client support (APAC, EMEA, SEA). I’m known for troubleshooting account and ad-serving issues while enforcing platform policy and supporting compliance.

In my roles, I reviewed customer ad accounts for policy violations, resolved cases aligned with Google Ads platform guidelines, and communicated findings to strengthen client profiles. I also served as a point of reference on Google Ads policies and best practices, helping customers and teams move forward with confidence.

I bring a strong operational mindset: compiling account and compliance data into reports using Google Sheets, improving support process efficiency by identifying recurring issues, and running training sessions on policy review procedures and account-handling workflows.

Experience

Work history, roles, and key accomplishments

Digital Marketing & Research SrAssociate

Google Operations Center

Nov 2025 - Feb 2026 (3 months)

Reviewed customer ad accounts for Google Ads policy violations and compliance issues, resolving cases per platform guidelines. Supported enterprise and e-commerce clients across APAC and EMEA, and trained teams on policy review and account-handling workflows.

Google Ads Policy Compliance Escalation Handling Troubleshooting Google Sheets Cross Regional Support (APAC EMEA SEA)

Senior Process Executive (Google Ads)

Cognizant Technology

Jan 2023 - Nov 2025 (2 years 10 months)

Provided customer support for Google Ads customers by resolving ad-serving and keyword-related account issues to restore campaign delivery. Advised customers and internal teams on Google Ads policies and best practices, and contributed suggestions to improve support process efficiency.

Google Ads Customer Support Campaign Delivery And Best Practices

Process Associate – United Airlines

IGT Solutions

Jun 2019 - Jan 2023 (3 years 7 months)

Provided floor support for new agents and managed flight and charter booking workflows, including cancellations and refunds. Handled customer complaints and queries using CRM and Citrix while de-escalating concerns and supporting B2B operations.