Preeti Solanki

Categorized and assessed incoming customer issues by type and severity before routing them to the right team. Maintained accuracy and consistency across a high volume of similar but non-identical cases.

Handled daily cash transactions and supported vault management, maintaining accuracy in cash handling. Processed NEFT, RTGS and cheque clearing entries, opened customer accounts, and verified KYC documents for regulatory compliance.

Managed cash handling and vault operations as Head Teller, ensuring transaction accuracy and adherence to internal cash-management policy. Processed NEFT, RTGS and clearing transactions, and handled account opening, KYC verification and gold loan processing.

Onboarded sellers by reviewing account submissions and documentation against platform policy, approving or flagging cases based on compliance criteria. Managed the seller onboarding email process end to end and provided ongoing seller support.

Handled real-time customer queries over chat for a high-volume e-commerce platform, resolving order, delivery and payment issues while managing multiple simultaneous conversations. Consistently met productivity, quality and resolution-time targets.

Labeled and reviewed large volumes of data for AI/ML training projects, following detailed client guidelines. Maintained high accuracy and consistency on repetitive tasks while working independently against strict quality and turnaround-time standards.

Completed a Bachelor of Science in Computer Science from Vidya Sagar College, Indore, affiliated with D.A.V.V. University, in 2012.

Completed Higher Secondary School Certificate (HSSC) from S.S.V.M. School, Barwaha, under the Madhya Pradesh State Board of Education, in 2009.

Pursued a Post Graduate Diploma in Computer Applications (PGDCA) from Makhanlal Chaturvedi National University, Bhopal.