Looking for a job

Susan Umoh

@susanumoh

Front desk and customer service officer at Moon Hub Technologies, handling client inquiries and monitoring digital engagement.

Nigeria

Message

What I'm looking for

I’m seeking a dynamic work environment where I can use my front desk and customer service expertise to support operational excellence and client satisfaction.

At Moon Hub Technologies, I managed reception and customer service operations as the first point of contact for clients, visitors, and corporate stakeholders. I handled inquiries, resolved issues, and provided executive administrative support, including calendar and appointment management.

I also prepared reports and presentations, monitored digital engagement metrics and social media performance, and maintained visitor logs and confidential records. Earlier, I supported office administration at Anne's Plaza and gained experience in hospital administrative workflows and patient-records management at Ibom Multi-Specialty Hospital.

Experience

Work history, roles, and key accomplishments

Front Desk / Customer Service Officer

Moon Hub Technologies

Jan 2025 - May 2025 (4 months)

Managed reception and customer service operations, serving as the first point of contact for clients and visitors. Provided executive administrative support, managed calendars, and monitored digital engagement metrics.

Microsoft Office Google Workspace CRM Tools Digital Engagement Office Administration Customer Service Calendar Management Report Preparation

Industrial Trainee (I.T.)

Ibom Multi-Specialty Hospital

Jan 2021 - Jan 2022 (1 year)

Gained practical experience in hospital administrative workflows, documentation, and patient-records management. Assisted with data entry, filing systems, and workspace organization.

Data Entry Filing System Records Management Administrative Support

Office Assistant

Anne's Plaza

Jan 2020 - Jan 2021 (1 year)

Scheduled and coordinated appointments and meetings, managed corporate calendars, and prepared administrative reports. Arranged travel itineraries and accommodation for staff and visitors.

Scheduling Calendar Management Administrative Reporting Travel Coordination

Receptionist

Havilah Towers and Gold Suites

Jan 2019 - Jan 2020 (1 year)

Welcomed visitors and directed guests with professionalism. Managed the central switchboard, provided information to callers, and handled incoming mail and deliveries.

Reception Switchboard Operation Mail Handling Customer Service