Precious Joseph
@preciousjoseph3
Customer Support Specialist at Call4You who improved customer feedback ratings by 80% at Citizens Disability; seeking cabin crew work.
NigeriaWhat I'm looking for
At Call4You, I responded to customer inquiries by phone, email, and live chat, and resolved complaints or escalated issues for follow-up. I also maintained customer records in CRM tools and helped customers understand products and services.
At Citizens Disability, I handled client requests, investigated issues, and supported accurate CRM records. I improved customer feedback ratings by 80% through proactive issue resolution.
I was recognized as Best Customer Service Staff by Citizens Disability in 2019. I also trained new recruits on customer handling techniques, reducing complaint turnaround time.
I'm looking to bring my customer service experience into aviation as a Cabin Crew member, helping deliver safe, efficient, and outstanding passenger experiences.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Call4You
May 2021 - Jun 2026 (5 years 1 month)
Responded to customer inquiries via phone, email, and live chat, resolving complaints and maintaining accurate records in CRM tools. Collaborated with technical teams and met daily performance targets for response time and satisfaction.
Customer Support Associate
Citizens Disability
Jun 2018 - Feb 2020 (1 year 8 months)
Handled front-desk operations, managed client records, and resolved complex issues within SLA, increasing customer satisfaction ratings by 80%. Introduced a customer feedback tracking system and supported CRM database management.
Education
Degrees, certifications, and relevant coursework
Diamond Computers
Advanced Diploma, Computer Studies
2022 -
Advanced diploma in computer studies from Diamond Computers, completed in 2022.
University of Port Harcourt
Bachelor of Science, Economics
2012 - 2016
B.Sc. in Economics from the University of Port Harcourt, Nigeria, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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