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Precious Irish Gatinao

@preciousirishgatinao

Customer service professional improving satisfaction through troubleshooting, accurate transaction handling, and streamlined support.

Philippines

Message

What I'm looking for

I’m looking for a customer-focused role where I can troubleshoot billing/technical issues, resolve complaints fast, and improve satisfaction with accurate CRM-driven support and streamlined processes that help customers feel heard.

I’m a customer service professional who builds trust through strategic communication, strong troubleshooting, and service that measurably improves outcomes. I’ve driven engagement and customer satisfaction by handling complex billing and technical issues with care and consistency.

In customer service roles, I’ve streamlined support processes, reduced response time by 30%, and improved customer satisfaction by 15%. I execute high-volume work—over 1,200 transactions annually—with 98% accuracy, while investigating and resolving 450 customer complaints per quarter and achieving an 85% first-contact resolution rate.

I also support customer retention and operational efficiency through accurate refund, reshipment, and cancellation processing, plus targeted communication strategies that improved engagement by 30%. Before that, I worked as an outbound telemarketer, delivering persuasive life insurance presentations with 1,500 weekly calls and improving appointment setting by 25%.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance

Feb 2024 - Nov 2024 (9 months)

Resolved 1,200 billing, technical, and service concerns monthly, reducing average resolution time by 30% and increasing first-contact resolution to 85%. Decreased repeat complaints by 20% and improved customer satisfaction by 15% while cutting escalations by 20% through targeted communication and cross-functional process improvements.

Technical Support First Contact Resolutions Customer Satisfaction Escalation Management Targeted Communications

Customer Care Professional

Hinduja Global Solutions

Jun 2022 - Dec 2023 (1 year 6 months)

Facilitated 1,200 customer transactions monthly for payments and account inquiries, maintaining 98% satisfaction while reducing processing errors by 15%. Managed 300 card replacement/upgrade/cancellation requests per quarter, cutting turnaround time by 20% and supporting card security.

Customer Support Payments Support CRM Tools Data Entry Card Replacement Problem Solving

Customer Service Representative

NeaRSOL Communication

May 2021 - Apr 2023 (1 year 11 months)

Streamlined retail account management and online order assistance, reducing response time by 30% and increasing customer satisfaction by 15%. Managed 1,200+ refund/reshipment/cancellation transactions annually with 98% accuracy and resolved 450 customer complaints per quarter with 85% first-contact resolution.

Customer Service Retail Account Management Online Order Support Refund Reshipment Processing Escalation Management Complaint Resolution CRM

Outbound Telemarketer

Trualliant Business Process Outsourcing Inc

Sep 2020 - Mar 2021 (6 months)

Executed 1,500 outbound calls weekly to deliver life insurance presentations and build a pipeline of 200+ potential clients monthly. Improved appointment setting by 25% and boosted policy sales by 20% by handling objections and refining call conversions.

Outbound Calling Lead Generation Life Insurance Sales Sales Presentations Objection Handling Appointment Setting