Precious Ifeoluwani

I am a customer-focused professional with over three years of hands-on experience managing customer interactions and resolving escalations in fast-paced retail environments.

I consistently served as a primary escalation point, resolving complex issues for 20+ customers weekly while maintaining high satisfaction and converting tense interactions into positive outcomes.

I explain product features, pricing, and policies in clear, relatable terms that drive purchase decisions and repeat business, and I collaborate across sales and management to identify process improvements.

I bring strong communication, analytical problem-solving, and technical proficiency with Microsoft Office, Google Workspace, and basic CRM concepts, and I am passionate about fintech, wealth management education, and continuous learning.