Precious Ezeji

Managed customer-facing communications and complaint resolution for a professional services company, handling 200+ high-profile client interactions across luxury events and conferences with zero complaint escalations in 4 years. Trained and led a team of 20 hospitality professionals on de-escalation and empathetic standards, while identifying new prospect leads for business development.

Executed 18 cold calls to luxury fashion brands and philanthropic foundations within the first week, building conversations with senior decision-makers at brands including Prada, Bulgari, Moncler, Armani Foundation, and Ferragamo. Handled prospect objections and customer complaints with emotional intelligence, closed $1,500+ chair partner commitments, and maintained 100% CRM documentation accuracy

Completed 3,000+ outbound cold outreach contacts across multiple international markets, using research-backed messaging with genuine human warmth to drive higher engagement than generic outreach. Booked 40 confirmed prospect calls and won the March 2026 team competition with 103 qualified engagements across the entire team.

Managed high-volume inbound and outbound customer calls and emails for a fintech platform, resolving 26 complaints daily and operating ticketing workflows. Maintained 100% CRM documentation accuracy and led a 9-person remote support team, recognized for proactive problem-solving before escalation.

Provided 5 years of frontline customer support across phone and in-person channels, handling 15+ daily customer interactions and resolving complaints in real time. Developed consistent composure, empathy, and call confidence that supported strong customer conversations.

Managed formal complaints, conflict resolution processes, and stakeholder communications across 17 organisations simultaneously. Built structured complaint handling discipline and emotional regulation skills to support high-stakes dispute resolution.

Grade: Grade A with Distinction (Industrial Training)

Pursuing a Bachelor of Science in Microbiology at Imo State University. Completed industrial training with a Grade A with Distinction.

Certified in CRM management, ticketing systems, professional call handling, complaint resolution, and customer support. Coursework covered disciplines directly applicable to cold calling and support roles.