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Praxicedes Chiveli

@praxicedeschiveli

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Senior Administrative coordinator focused on data-driven recovery and fast, accurate support.

Canada

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What I'm looking for

I’m looking for a role where I can use proactive problem solving, data analysis, and strong administrative accuracy to improve recoveries, reduce risk, and support fast, well-organized teams—while continuing to learn and grow in a dynamic environment.

I’m a self-motivated professional who brings emotional intelligence and creativity to proactive problem solving. I thrive in dynamic environments through accountability and rapid learning, especially when accuracy and pace both matter.

As a Collections Agent in Montreal, I managed a portfolio of 90–120 customer accounts, recovering overdue balances through strategic follow ups and customized payment plans. I reduced account delinquency by 18–22%, achieved a 75%+ resolution rate through negotiated payment arrangements, and maintained 97% on compliance audits.

Previously, I served as a Senior Administrative Coordinator at UPS, coordinating daily operations and producing confidential correspondence, reports, and internal communications with strong discretion. I also prepared special reports using operational and financial data, supported accounting and billing activities, and handled 108–130 cases per day with Salesforce and Microsoft while keeping data accurate.

I’ve also built strong billing and project support experience—issuing 150–250 invoices monthly with above 98% billing accuracy, processing 40–60 expense reports for senior strategists with SAP, and coordinating project documentation and budgets across multiple initiatives. I bring high attention to detail, critical thinking, and structured workflow management to help teams deliver reliably.

Experience

Work history, roles, and key accomplishments

Collections Agent

Alorica

Jul 2023 - Jan 2026 (2 years 6 months)

Managed a portfolio of 90–120 customer accounts, recovering overdue balances through proactive follow-ups and customized payment plans. Reduced delinquency by an estimated 18–22%, negotiated payment arrangements with a 75%+ resolution rate, and maintained 97% compliance on internal audit controls.

Accounts Receivable Collections Dispute Resolution Payment Plan Management Compliance Audits Financial Reporting Risk Management

Senior Administrative Coordinator

UPS

Mar 2022 - Apr 2023 (1 year 1 month)

Coordinated daily administrative operations to ensure timely follow-ups and smooth cross-department workflows. Drafted confidential correspondence and produced special operational/financial reports; handled 108–130 cases per day using Salesforce and Microsoft while maintaining data accuracy and client satisfaction.

Executive Administration Confidential Document Handling Reporting & Analytics Case Management Salesforce

Billing Accounts Receivable

Seamont Transportation

Oct 2021 - Mar 2022 (5 months)

Prepared and issued 150–250 invoices monthly with 98%+ billing accuracy and calculated brokerage rates while preventing an estimated $08K–$16K in annual discrepancies. Monitored accounts receivable by sending reminders, resolving 30+ client inquiries weekly, and maintaining 500+ invoice records for audit-ready documentation.

Invoicing Accounts Receivable Brokerage Rate Calculation

Administrative Coordinator

BCA Research

May 2020 - Oct 2021 (1 year 5 months)

Processed 40–60 expense reports monthly for senior strategists using SAP, ensuring policy compliance and timely reimbursements. Screened and prioritized 50+ daily emails/calls, scheduled weekly conference calls across time zones, and built filing/inventory systems that reduced document retrieval time by ~30%.

Expense Reporting SAP Email & Call Triage Conference Calls Executive Reporting Data Analysis

Project Coordinator

Touch Therapy

Feb 2019 - May 2020 (1 year 3 months)

Coordinated small-to-mid-sized projects by tracking plans, maintaining project documentation, and supporting weekly schedules and supplies for 28+ staff and clients. Managed budgets/timelines/resource allocation for 3–5 concurrent initiatives, reviewed vendor invoices and payroll, and streamlined project records to maintain 100% internal documentation compliance.

Project Coordination Resource Allocation Project Documentation Payroll Support Training Support Risk & Compliance Management