Rohail Durrani
@rohaildurrani
Accounting-focused collections professional specializing in accounts receivable, compliance review, and financial analysis.
CanadaWhat I'm looking for
I’m a detail-oriented accounting professional with 3+ years of progressive experience in collections, financial account analysis, compliance review, and accounting support, especially in high-volume public-sector environments. At the Canada Revenue Agency, I manage an overdue tax accounts portfolio by reviewing account histories and financial/compliance data to identify discrepancies, assess collectability, and determine corrective or enforcement actions.
I bring hands-on expertise across the accounts receivable lifecycle—supported by reconciliations, journal entries, and financial reporting. Using Excel and QuickBooks (along with enterprise case/account management systems), I support month-end close, investigate discrepancies, and prepare working paper support to strengthen internal controls and accuracy.
I’m known for stakeholder communication and conflict resolution, negotiating payment arrangements and providing clear, legislation-based guidance while maintaining confidentiality. I also enjoy community work as a permanent volunteer with PSC International (Pak Services Community), coordinating large-scale settlement support for newcomers and seniors.
Experience
Work history, roles, and key accomplishments
Collection Officer
Canada Revenue Agency
Jun 2023 - Present (3 years 1 month)
Managed a high-volume portfolio of overdue tax accounts by performing collections, account analysis, and dispute resolution in line with CRA procedures and legislation.
Permanent Volunteer
PSC International Inc. (Pak Services Community)
Apr 2016 - Present (10 years 3 months)
Coordinated large-scale community events and provided settlement support for newcomers and seniors.
Permanent Volunteer
PSC International Inc.
Apr 2016 - Present (10 years 3 months)
Coordinate large-scale community events and provide settlement support for newcomers and seniors. Support community services on an ongoing basis.
Taxpayer Service Agent
Canada Revenue Agency
Sep 2022 - Jun 2023 (9 months)
Answered complex business tax inquiries and provided guidance on payroll, GST/HST, and corporate tax, resolving sensitive account issues while maintaining confidentiality.
Customer Care Representative
Bell Smart Home
Apr 2022 - Sep 2022 (5 months)
Handled high-volume customer inquiries and billing issues, investigating concerns and resolving account and service problems to meet service targets.
Accounting Assistant
Truck Repair Hotline Inc.
Feb 2021 - Apr 2022 (1 year 2 months)
Processed vendor invoices and supported AP/AR recordkeeping, preparing journal entries and assisting with month-end close and cash flow monitoring.
Store Manager
Sbarro
Apr 2016 - Jun 2018 (2 years 2 months)
Oversaw daily store operations, including sales, purchasing, scheduling, and inventory control, in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Yorkville University
Bachelor of Business Administration (BBA), Accounting
Completed a Bachelor of Business Administration (BBA) in Accounting at Yorkville University (Westminster, BC) in Dec 2024.
Humber College
Diploma in Business Management, Business Management
Completed a Diploma in Business Management at Humber College (Toronto, ON) in Apr 2021.
Humber College
Diploma, Business Management
Completed a Diploma in Business Management at Humber College in Apr 2021.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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