Abigail Goldwater

Managed a global business-to-business accounts receivable portfolio, performing collections, payment application, and cash reconciliation. Investigated and resolved billing issues, processed adjustments, and maintained professional customer relationships.

Fully managed a business-to-business portfolio of 10,000 accounts across Canada, successfully resolving all delinquent accounts and maintaining current status. Evaluated customer credit applications using Dun & Bradstreet, opened accounts, and resolved issues through direct customer correspondence.

Oversaw all accounts receivable and credit functions for Canadian operations, including daily recordkeeping and credit application evaluations using Equifax and Dun & Bradstreet. Processed cash receipts, matched payments to invoices, reconciled accounts, and investigated credit applications for product returns.

Drove credit and collections for a large customer base, resolving credit holds and making collection calls on past due amounts. Performed customer account reconciliations, annual credit checks, and reconciled daily cash application feeds from the bank to SAP.

Led a team of four, resolving issues and providing daily reports, while supervising team activities. Managed a portfolio of accounts in Canada and the United States, focusing on maintaining zero delinquency through collections, payment processing, and credit rating checks.

Maintained the company's zero-delinquency policy and developed training manuals for various financial functions, instructing peers on processes and electronic record retention. Managed the conversion of credit notes to electronic documents and trained staff on electronic signatures, overseeing large-value customer account collections.

Granted credit on orders without limit and supervised the credit department, assisting the manager with staff oversight and performing managerial functions during absences. Successfully collected long-standing delinquent accounts and significantly reduced over 90-day balances across multiple ledgers.

Studied for a Bachelor of Arts degree at the University of Liberia.

Undertook part-time studies in Accounting at Seneca College.

Studied Interior Design at the Art Institute of Toronto.

Studied Fashion Design in Paris, France.

Activities and societies: In conjunction with the Canadian Payroll Association

Obtained a Payroll Compliance Practitioner Certificate from Seneca College, in conjunction with the Canadian Payroll Association.

Completed Level 4 of 7 levels in French Language part-time studies at Seneca College.

Completed various baking courses at George Brown College.