Open to opportunities

Yadelys Martinez

@yadelysmartinez

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Trilingual office administrator skilled in billing, AR/AP, collections, and customer-facing financial support.

Canada

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What I'm looking for

I seek a collaborative role in finance or office administration where I can apply billing, AR/AP, and collections skills, grow professionally, and contribute to efficient operations.

I am a detail-oriented office administrator with hands-on experience in billing, accounts receivable/accounts payable, collections, and customer service across financial and supply environments. I bring strong communication skills developed through a linguistics degree and practical experience negotiating payments, resolving account discrepancies, and supporting clients through banking transitions.

I am dependable, punctual, and comfortable working under pressure while managing high call volumes, data entry, and cross-team collaboration. I also contribute multimedia support as a volunteer photographer, leveraging creativity and clear communication to strengthen community engagement.

Experience

Work history, roles, and key accomplishments

Current

Billing Specialist

Current

Go Lime Inc.

Jun 2025 - Present (1 year)

Responds to customer payment inquiries and manages collections, negotiating past-due balances and maintaining accurate account records while collaborating with Sales and Customer Care to resolve complex issues.

Collections Accounts Receivable Invoicing Data Entry Customer Service Account Reconciliation CRM

Current

Photographer - Multimedia Support

Current

Maranatha Toronto

Dec 2022 - Present (3 years 6 months)

Captured event photography and collaborated with staff to plan visual content supporting campaigns and community initiatives, enhancing outreach and engagement through visual storytelling.

Photography Visual Storytelling Collaboration Photo Editing Content Planning Community Outreach

Accounts Receivable & Accounts Payable Clerk

East Electrical Supply Inc.

Jul 2024 - May 2025 (10 months)

Processed and entered invoices, applied customer payments, reconciled discrepancies, managed collections to reduce receivables, and maintained precise bookkeeping for AR transactions.

Invoicing Accounts Receivable Accounts Payable Collections Bookkeeping Vendor Relations Data Entry

Banking Advisor

RBC

Nov 2023 - Jul 2024 (8 months)

Handled high-volume customer inquiries and complaints, delivered clear resolutions, and supported clients through the HSBC-to-RBC transition to ensure smooth onboarding and service continuity.

Customer Service Client Onboarding Complaint Resolution Communication Sales Support Account Management Relationship Building

Collection Agent

MetCredit Inc.

Oct 2022 - Nov 2023 (1 year 1 month)

Negotiated outstanding debts with third-party customers, conducted skip tracing to locate contacts, and ensured follow-up until payment arrangements were completed and documented.

Collections Skip tracing Negotiation Accounts Receivable Documentation Phone Communication Customer Outreach

Education

Degrees, certifications, and relevant coursework

Jose Antonio Paez University

Marketing Diploma, Marketing

2009 - 2010

Completed a 120+ hour Marketing Diploma program focusing on strategic marketing principles and practical marketing plan development to support brand growth and customer acquisition.

Arturo Michelena University

Bachelor's Degree, Linguistics

2004 - 2009

Earned a Bachelor's degree in Linguistics emphasizing advanced written and verbal communication, translation, and cross-cultural competence in English, Italian, and French.