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pravalika goud

@pravalikagoud

Message

I resolve client queries through clear communication, case tracking, and follow-through.

India

Message

What I'm looking for

I'm seeking a Customer Support Executive role with a global support team where I can resolve client queries, track cases accurately, coordinate across teams, and keep customers informed through to resolution.

I'm pursuing Customer Support Executive opportunities with global support teams, bringing hands-on client communication, query resolution, and case tracking experience from Manappuram Finance Company Ltd.

As a Marketing Junior, I served as a primary client contact, responded to queries, tracked requests and follow-ups end-to-end, and coordinated with internal teams to resolve matters on time. I maintained accurate client records and status notes while flagging issues early to prevent delays.

My forensic science coursework strengthened my documentation discipline through evidence handling and chain-of-custody procedures. I bring this accuracy to case notes, reporting, and status logs.

I'm comfortable communicating clearly under pressure, working across teams, and keeping clients informed at every stage. I work fluently in English, Hindi, and Telugu and am comfortable learning CRM, helpdesk, and ticketing tools.

Experience

Work history, roles, and key accomplishments

Marketing Junior

Manappuram Finance Company Ltd.

Acted as the primary point of contact for clients, responding to queries and keeping them informed until each matter was resolved. Tracked client requests and follow-ups end-to-end, coordinating with internal teams to close items on time.

Customer Support Client Communication Issue Resolution Documentation Team Coordination