At Setu, I built an agentic AI framework on Amazon Bedrock and LangChain for a support agent that triages merchant tickets against SOPs and runs matching automation workflows. It handles about 3,000 tickets a month, with confidence-score gating, human escalation and a full audit trail.
I lead a team of 5 and built team-specific Slack agents, Freshdesk automations and custom solutions for Key Account Merchants. I also built automated AI analysis of merchant user journeys and project portfolios across PFM, Data Insights and Account Aggregator.
As a Solutions Engineer at Setu, I led a zero-downtime migration from 20+ AWS Lambdas to a high-density ECS cluster, sustaining up to 2,000 TPS and cutting infrastructure cost by 50%. I also designed caching and asynchronous Lambda reposting mechanisms, and onboarded and integrated 70+ businesses through custom APIs.
Earlier, I supported payment APIs and BBPS at Setu, worked on Litmos at SAP Labs India, and provided application and infrastructure support at IBM. Across these roles, I handled production incidents, investigated issues using logs and monitoring tools, and partnered with Product and Engineering on fixes and RCAs.
