Rajesh Chaudhari
@rajeshchaudhari
Senior customer support/application support engineer focused on SLA-driven issue resolution and CRM integrations.
IndiaWhat I'm looking for
I’m a Senior Executive Customer Support Engineer with 6 years of total experience in application support, delivering Level 1 and Level 2 support to resolve technical issues for WhatsApp and SMS campaigns. I’m result oriented and focused on timely ticket handling, strong customer satisfaction, and consistent service-level agreement (SLA) performance.
In my current role at Gupshup Technology Pvt. Ltd, I manage ticketing systems and handle integration issues with CRM platforms such as Salesforce, Monegage, and Leadsquared. I also troubleshoot API-related issues and data connectivity, collaborating with development teams to escalate unresolved problems and provide feedback for product improvements.
Previously, as an Application Support Engineer at IDFC Bank (via Net Business Solutions), I supported applications like Smart collect (including Salesforce Smart collect), performed agent activation/deactivation using Jira, and monitored AWS services using Dynatrace—ensuring server and application health. I handled incidents within SLA with RCA, supported SFDC user operations and portal-based requests, and contributed to 24/7 on-call support for production environments.
Experience
Work history, roles, and key accomplishments
Senior Executive Customer Support
Gupshup Technology Pvt. Ltd.
Jul 2023 - Present (2 years 11 months)
Provided Level 1/2 support for WhatsApp and SMS campaigns, resolving technical issues by managing tickets and troubleshooting integration/API connectivity problems. Collaborated with development for escalations and contributed to product improvements while helping onboard new team members and meeting SLAs.
Application Support Engineer
IDFC Bank (Net Business Solutions Payroll)
May 2022 - Jul 2023 (1 year 2 months)
Provided full application support for IDFC Bank systems including Smart Collect and Salesforce Smart Collect, handling agent activation/deactivation and SFDC user and settlement requests. Monitored AWS services, triaged incidents within SLA, performed RCA, and coordinated with internal teams and clients for end-to-end issue resolution with 24/7 on-call coverage.
Education
Degrees, certifications, and relevant coursework
TME’S J.T. Mahajan Collage of Engineering, Faizpur.
Bachelor of Electronics and Telecommunication Engineering, Electronics and Telecommunication Engineering
2015 - 2018
Grade: CGPA–7.57
Bachelor of Electronics and Telecommunication Engineering with CGPA 7.57.
Govt Polytechnic Amravati.
Diploma in Electronics and TeleCommunication Engineering, Electronics and TeleCommunication Engineering
2011 - 2015
Grade: Percent–66.33%
Diploma in Electronics and TeleCommunication Engineering with percentage 66.33%.
Bharat Vidyalaya, Nhavi.
Secondary School Certificate (SSC), Secondary School Certificate (SSC)
2010 - 2011
Grade: Percent–85.45%
Secondary School Certificate (SSC) with percentage 85.45%.
Availability
Location
IndiaAuthorized to work in
Job categories
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