Prathima TR
@prathimatr
Client success leader driving retention, adoption, and revenue growth across global EdTech and health platforms.
IndiaWhat I'm looking for
I am a customer-success professional with 5+ years of experience managing B2B and B2C accounts, driving satisfaction, retention, and measurable revenue growth.
At BrightChamps I lead customer success operations for global K–12 learners across 30+ countries, focusing on onboarding, adoption, and cross-functional alignment to reduce setup issues and improve long-term outcomes.
At HealthifyMe I spearheaded onboarding and performance management for coaches, implemented data-driven dashboards, and led initiatives that reduced churn and boosted customer goal achievement and upsell revenue.
I combine international client experience, process improvement, and strong communication to recover at-risk accounts, scale operations, and deliver insights to product and leadership teams.
Experience
Work history, roles, and key accomplishments
Customer Success Lead
BrightChamps
Aug 2025 - Present (2 months)
Lead customer success operations for global K–12 learners across 30+ countries, improving onboarding and reducing setup issues while tracking health scores to support renewals and long-term retention.
Subject Matter Expert
HealthifyMe
May 2023 - May 2024 (1 year)
Spearheaded onboarding and performance management for coaches, reducing transition time by 30% and decreasing coaching errors by 10% through CRM dashboards and data-driven analytics.
Global Service Coach
HealthifyMe
Jun 2018 - Apr 2023 (4 years 10 months)
Delivered personalized coaching to 280+ clients monthly with 87%+ retention, exceeded revenue targets by 15–20%, and recovered 60% of at-risk accounts through proactive engagement and escalation management.
Education
Degrees, certifications, and relevant coursework
SUS-VYASA University
Master of Science, Yoga Therapy
2016 - 2018
Activities and societies: Class Representative — Classroom & curriculum management.
Completed Master of Science in Yoga Therapy, including curriculum and classroom leadership as class representative.
MCMount Carmel College
Bachelor of Arts, Arts
2012 - 2015
Completed Bachelor of Arts with coursework in Psychology, Sociology, Economics, Industrial Psychology, and Entrepreneurial Economics.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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