Pratheep Sivakumar
@pratheepsivakumar
Experienced industrial engineer and hospitality management professional.
What I'm looking for
I am a results-oriented professional with a strong foundation in industrial engineering and hospitality management. My experience as a language specialist has equipped me with excellent communication and interpersonal skills, enabling me to provide exceptional customer care. I have a deep understanding of kitchen operations, staff management, and process optimization, and I am adept at delivering seamless guest experiences.
Throughout my career, I have gained extensive experience in hotel operations, guest services, and staff supervision. I am skilled in ensuring exceptional guest experiences, maintaining service standards, and optimizing efficiency. My proficiency in team leadership, problem-solving, and strategic planning has contributed to organizational success in various roles, including as a restaurant supervisor and manager.
Currently, I serve as a language specialist, providing German language support to customers at Vision Island. My role involves addressing inquiries, translating documents, and ensuring effective communication between the company and its German-speaking clientele. I am committed to enhancing customer satisfaction and driving productivity in every position I hold.
Experience
Work history, roles, and key accomplishments
Language Specialist
Vision Island
Jan 2024 - Present (1 year 5 months)
Provided German language support, addressing customer inquiries and ensuring effective communication between the company and German-speaking clients.
Manager
Colombo Restaurant
Jan 2023 - Jan 2024 (1 year)
Led restaurant operations, focusing on customer satisfaction, budgeting, and inventory management. Enhanced dining experiences through effective leadership.
Supervisor
Food Lands
Jan 2022 - Jan 2023 (1 year)
Oversaw daily restaurant operations, managed staff, and ensured high-quality customer service. Resolved issues and optimized efficiency.
Hotel Management
Maritim Hotel
Jan 2014 - Jan 2020 (6 years)
Managed hotel operations focusing on guest services and staff supervision. Ensured service standards were met and optimized operational efficiency.
Event Management
Self Employed
Jan 2016 - Jan 2020 (4 years)
Managed all aspects of event planning and execution, including logistics and vendor relationships. Ensured successful events through effective coordination.
Industrial Engineer
RLFAREMEO
Jan 2016 - Jan 2018 (2 years)
Focused on process optimization and quality control, analyzing workflows to enhance efficiency and productivity across departments.
Security Service
Sense of Security
Jan 2014 - Jan 2016 (2 years)
Provided security services, ensuring safety and compliance at various events. Developed skills in crisis management and communication.
Waiter
Café and Restaurant
Apr 2013 - Jan 2014 (9 months)
Provided exceptional service to guests, taking orders and ensuring a pleasant dining experience. Developed strong communication and multitasking skills.
Kitchen Helper
Imbiss am Mart
Jan 2010 - Apr 2013 (3 years 3 months)
Assisted in kitchen operations, ensuring cleanliness and efficiency while supporting the culinary team. Developed skills in food preparation and customer service.
Education
Degrees, certifications, and relevant coursework
Maritim Hotel
Bachelor of Hotel Management, Hospitality Management
2014 - 2019
Studied hotel management with a focus on operations, guest services, and staff supervision. Gained experience in ensuring exceptional guest experiences and maintaining service standards.
Gymnasium Bad Wildungen
High School Diploma, General Studies
2008 - 2013
Completed secondary education with a focus on general studies, preparing for higher education and vocational training.
Matthis School
Primary School Certificate, Primary Education
2008 - 2010
Attended primary education, focusing on foundational skills in various subjects.
ENSE School
Primary School Certificate, Primary Education
2005 - 2008
Completed primary education, developing basic literacy and numeracy skills.
St. Anthony's College, Colombo
Primary School Certificate, Primary Education
2005 - 2006
Engaged in primary education, focusing on foundational learning and character development.
Hindu College, Mothara, Colombo
Primary School Certificate, Primary Education
2001 - 2004
Completed early primary education, laying the groundwork for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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