Open to opportunities

MAHROSE Mirza

@mahrosemirza

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Adaptable operations analyst with strong customer service and data skills.

United Kingdom

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What I'm looking for

I am looking for a role that values customer service and offers opportunities for growth.

I am a trustworthy and reliable professional with a diverse background in retail and office environments. My experience as an operations analyst has equipped me with strong analytical skills, particularly in data management and compliance. I thrive in fast-paced settings, maintaining composure under pressure while delivering exceptional results. My trilingual abilities in English, Punjabi, and Urdu enhance my communication skills, allowing me to connect with a wide range of clients and colleagues.

Currently, I am pursuing a degree in Biology & Health Sciences at The Open University, which complements my technical skills in troubleshooting and software support. I have a proven track record in customer service, adeptly handling complaints and ensuring customer satisfaction. My attention to detail and commitment to accuracy have been instrumental in my roles, particularly in data entry and administrative tasks. I am passionate about developing efficient processes and solutions that enhance operational effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Operations Analyst Billing Department

Current

Ensek

Dec 2024 - Present (7 months)

Analyzed data sets to identify and fix billing errors and meter reading issues, ensuring compliance and audit readiness. Developed and streamlined billing processes, demonstrating proficiency in SQL and product overlapping.

SQL Data Analysis Billing Compliance Process Improvement Stakeholder Management Troubleshooting Data Management Product Overlapping

Data Entry Admin Specialist

I CAN - Management-Tax Rebate

Mar 2023 - Aug 2024 (1 year 5 months)

Managed and maintained accurate data in databases and spreadsheets, performing verification and validation to ensure data integrity. Handled customer complaints with professionalism, resolving issues and maintaining positive client relationships.

Data Entry Data Validation Client Relationship Management Data Analysis Administrative Support Troubleshooting

Complaints Handler

Hinduja Global Solution

Aug 2022 - Mar 2023 (7 months)

Demonstrated exceptional customer service by effectively handling customer queries and complaints, ensuring prompt resolution and satisfaction. Utilized strong problem-solving abilities to diagnose meter faults and provide accurate solutions.

Customer Service Complaint Handling Problem Solving Technical Support Zendesk Eco Xoserve Troubleshooting

Data Entry Specialist Admin

Ash by Knight Tuition Centre

Feb 2021 - Aug 2022 (1 year 6 months)

Delivered excellent customer service by promptly responding to parental queries and providing accurate information. Handled administrative duties with attention to detail, ensuring accurate registrations, payments, and transactions.

Customer Service Administrative Support Data Entry Payment Processing Confidentiality Team Collaboration Communication Troubleshooting

Retail Assistant

Primark Retail

Oct 2016 - Mar 2017 (5 months)

Provided excellent customer service by addressing customer queries, resolving complaints, and ensuring a positive shopping experience. Demonstrated cash handling skills with accuracy and integrity, ensuring smooth transactions.

Customer Service Complaint Handling POS Cash Handling Sales Support Teamwork Communication Troubleshooting

Education

Degrees, certifications, and relevant coursework

The Open University

Bachelor of Science, Biology & Health Sciences

Currently studying Biology & Health Sciences on a part-time basis. This program focuses on foundational biological principles and health-related topics.

Central College

A-level, Medical Science

Grade: Distinction

Completed A-level studies in Medical Science, achieving a Distinction grade. This program provided a strong foundation in medical and scientific principles.

Bluecoat School & Technology College

GCSE, Multiple Subjects

Grade: English C, Maths C, Science A, History C, Child Care B, Business Studies C, Food Technology C, Religious Education B

Achieved GCSE qualifications in various subjects including Science, English, Maths, History, Child Care, Business Studies, Food Technology, and Religious Education. Developed foundational academic skills across a broad curriculum.