I am actively seeking a new role that leverages my experience in the live events ticketing, customer support, and SaaS domains where I can apply my expertise in remote team leadership and product support to drive efficiency and enhance client satisfaction.
PMLooking for a job
Prashant Mishra
@prashantmishra3
Event Programming, Product & Customer Support. SaaS • Global Ticketing Platforms • SLA & KPI Management • Remote Team Leadership
IndiaWhat I'm looking for
I am an operations professional with eight years of experience focused on Event Programming, Product & Customer support. I led distributed teams and managed event build operations in multi timezone environment.
As Team Lead — Event Programming at Ticketmaster, I handled product support and event programming operations, worked on tools like Zendesk, Salesforce CRM, and MS Office to streamline workflows.
Previously I served in customer-facing and management roles at PeopleGrove, LaneOne LLC, LazyKey Marketplace, and Shortlist Professional Services, where I improved response times, built SOPs, and mentored support teams across India.
I hold a B.B.A/B.M.S in Management from ICFAI and seek challenging operations roles where I can apply process improvement, team leadership, and customer-centric strategies to drive measurable outcomes.
Experience
Work history, roles, and key accomplishments
TILed event programming operations supporting high-volume live event builds
ensuring seamless execution and delivery
Mentored and managed distributed team members, maintaining performance
standards and professional development in a remote, multi-time-zone environment
Reduced event build errors by 20% through workflow optimization, QA coordination
PE
Product Support Specialist
PeopleGrove
May 2020 - Jun 2021 (1 year 1 month)
Provided product support and customer-facing assistance for platform users, resolving technical and account issues to maintain high user satisfaction.
LL
Ambassador Specialist - Customer Experience
LaneOne LLC
Sep 2019 - May 2020 (8 months)
Managed customer experience for live events and ticketing operations, handling inbound/outbound communications to resolve attendee issues and improve event delivery.
LM
Customer Experience Manager
LazyKey Marketplace
Jan 2019 - Nov 2019 (10 months)
Managed engagement with channel partners and guests, resolved booking and accommodation issues, and prepared revenue reports to support partner relationships.
SL
Customer Care Manager
Shortlist Professional Services Pvt Ltd.
Oct 2016 - Jan 2019 (2 years 3 months)
Mentored support teams in India and Kenya, designed SOPs and support manuals, and implemented KPIs and processes that reduced query response time by 40%.
Education
Degrees, certifications, and relevant coursework
IIICFAI (Institute of Chartered Financial Analysts of India)
Bachelor of Business Administration, Management
Completed a B.B.A/B.M.S in Management at ICFAI, focusing on business and management principles.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Social media
Job categories
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