Prashant Mishra
@prashantmishra3
Operations team lead specializing in event programming and customer experience.
IndiaWhat I'm looking for
I am an operations professional with nine years of experience focused on event programming, customer experience, and remote team collaboration. I lead distributed teams and manage global event operations with a data-driven approach.
In my current role as Team Lead — Event Programming at Ticketmaster, I oversee product support and global event programming operations, applying tools like Zendesk, Salesforce CRM, Airtable and MS Office to streamline workflows.
Previously I served in customer-facing and management roles at PeopleGrove, LaneOne LLC, LazyKey Marketplace, and Shortlist Professional Services, where I improved response times, built SOPs, and mentored support teams across India and Kenya.
I hold a B.B.A/B.M.S in Management from ICFAI and seek challenging operations roles where I can apply process improvement, team leadership, and customer-centric strategies to drive measurable outcomes.
Experience
Work history, roles, and key accomplishments
TILead global event programming operations and product support, coordinating distributed teams to ensure timely ticketing operations and event readiness across time zones.
Product Support Specialist
PeopleGrove
May 2020 - Jun 2021 (1 year 1 month)
Provided product support and customer-facing assistance for platform users, resolving technical and account issues to maintain high user satisfaction.
Ambassador Specialist - Customer Experience
LaneOne LLC
Sep 2019 - May 2020 (8 months)
Managed customer experience for live events and ticketing operations, handling inbound/outbound communications to resolve attendee issues and improve event delivery.
Customer Experience Manager
LazyKey Marketplace
Jan 2019 - Nov 2019 (10 months)
Managed engagement with channel partners and guests, resolved booking and accommodation issues, and prepared revenue reports to support partner relationships.
Customer Care Manager
Shortlist Professional Services Pvt Ltd.
Oct 2016 - Jan 2019 (2 years 3 months)
Mentored support teams in India and Kenya, designed SOPs and support manuals, and implemented KPIs and processes that reduced query response time by 40%.
Education
Degrees, certifications, and relevant coursework
IIICFAI (Institute of Chartered Financial Analysts of India)
Bachelor of Business Administration, Management
Completed a B.B.A/B.M.S in Management at ICFAI, focusing on business and management principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Prashant?
You can contact Prashant and 90k+ other talented remote workers on Himalayas.
Message PrashantFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
