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Prashant Channe

@prashantchanne

Associate Director at Disney Star, supporting Disney+ launches in new geographies and managing partner performance across markets.

India

Message

At Disney Star (STAR TV), I manage vendors and partners across India, SEA, MENA, South Asia, and Israel. I develop and track KPIs, forecast potential issues, and coordinate billing dispute resolutions and critical issue tracking in Atlassian (JIRA).

I played a key role in launching Disney+ and Disney+ Hotstar in new geographies. At eClinicalWorks India Pvt Ltd, I implemented online customer response modules and operational processes, managed a team of 125 FTEs and team leads, and contributed to Six Sigma project implementation.

Experience

Work history, roles, and key accomplishments

Current

Associate Director

Current

Disney Star

Aug 2017 - Present (9 years 2 months)

Managing vendors and partners across India, SEA, MENA, South Asia, and Israel. Develop and manage KPIs, forecast issues, resolve billing disputes, and support launches of Disney+ and Disney+ Hotstar in new geographies.

KPI Management Vendor Management Partnership Management Jira CRM Tools Automation APIs SQL Customer Experience Process Improvement AI Tools WBR MBR

Manager – Operations & Customer Experience / Success

eClinicalWorks India Pvt Ltd

Jul 2007 - Aug 2017 (10 years 1 month)

Implemented online customer response modules and set up operational processes across branches. Managed a team of 125 FTEs and TLs, contributed to Six Sigma projects, and led training and culture events.