pranjal srivastava

I've supported high-volume operations across government, rural digitization, telecom, e-commerce, and quick-commerce environments. My work spans customer experience, SLA-driven support, last-mile coordination, vendor operations, and technical troubleshooting.

At Nirhums Tech on the Vidhan Sabha Project, I maintained 200+ IT systems and networking hardware, resolved 1,200+ tickets with 97% SLA compliance, and helped reduce average resolution time from 48 hours to 24 hours. I coordinated vendors and field teams on hardware installations supporting 1,000+ users while contributing to 99.5% uptime.

At Prime Cleaning Services, I managed day-to-day operations for 50+ service staff, achieved 98% SLA adherence, and reduced reporting turnaround time by 35% through standardized documentation and automated Excel reporting. I also coordinated scheduling and customer correspondence to help raise customer satisfaction to 96%.

Earlier, I handled 1,500+ monthly customer queries at Tekyon Networks and led CSC Wi-Fi Chaupal field operations, coordinating 20+ vendors, 30+ field agents, and 50+ Wi-Fi sites. I'm looking to bring this operational and customer-support experience to a high-growth team.