pranjal srivastava
@pranjalsrivastava2
I improve support operations, field coordination, and IT service delivery.
IndiaWhat I'm looking for
I've supported high-volume operations across Prime Cleaning Services, Nirhums Tech's Vidhan Sabha Project, Tekyon Networks, and CSC Wi-Fi Chaupal. I improve SLA-driven customer support, last-mile coordination, vendor operations, and technical service delivery.
At Nirhums Tech, I maintained 200+ IT systems, resolved 1,200+ tickets with 97% SLA compliance, reduced average resolution time from 48 to 24 hours, and supported 1,000+ users. I've also improved reporting turnaround time by 35%, coordinated 50+ service staff, managed 50+ Wi-Fi sites, and trained 40+ local operators.
Experience
Work history, roles, and key accomplishments
Office Assistant
Prime Cleaning Services Pvt Ltd
Jun 2024 - Jun 2025 (1 year)
Managed day-to-day operations for 50+ service staff, ensuring 98% SLA adherence and streamlined admin processes. Reduced report turnaround time by 35% through standardized documentation and automated Excel reporting.
Education
Degrees, certifications, and relevant coursework
Mahatma Gandhi Kashi Vidyapeeth
Bachelor of Science, Science
2015 - 2018
Pursued a Bachelor of Science degree, building a strong foundation in scientific principles and analytical skills.
Indrasan SSIC
Intermediate, General Studies
2012 - 2013
Completed intermediate education, focusing on foundational subjects to prepare for higher studies.
BDBMUV
High School Diploma, General Studies
2010 - 2011
Completed high school education, building essential academic skills and knowledge.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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