pranay vaidya
@pranayvaidya
I keep mission-critical banking applications available through expert production support.
IndiaWhat I'm looking for
At HCL Technologies, I deliver 24×7 L2 production support for enterprise banking applications used by UBS, ING Bank, and Citi Bank, resolving critical P1/P2 incidents within SLA and supporting releases with minimal downtime.
I've also supported card applications at Mastercard and developed and supported banking card management applications for Tamilnad Mercantile Bank. Across 13+ years in banking and financial services, I use ServiceNow, Oracle SQL, Linux, Splunk, Informatica, and Autosys to monitor production, investigate issues, perform root cause analysis, and coordinate with global cross-functional teams.
Experience
Work history, roles, and key accomplishments
Delivered L2 production support for enterprise banking applications in a 24x7 environment, managing incidents, problems, and changes via ServiceNow. Investigated issues using Oracle SQL and Linux, performed root cause analysis, and resolved critical P1/P2 incidents within SLA.
Supported prepaid, debit, and credit card applications in the banking domain, monitoring production and resolving incidents within SLA. Performed Oracle SQL analysis for production data issues and supported deployments, releases, and patches.
Software Engineer
Yalamanchili Software Exports Ltd.
Aug 2012 - Jan 2016 (3 years 5 months)
Developed and supported banking card management applications, working extensively with Oracle SQL and PL/SQL. Supported chargeback processing, dispute management, and transaction processing, and contributed across all SDLC phases.
Education
Degrees, certifications, and relevant coursework
Nagpur University
Master in Computer Management, Computer Management
Pursued a Master in Computer Management (MCM) degree from Nagpur University.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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