Pranav Modage
@pranavmodage
I optimize contact center workforce operations through forecasting, real-time monitoring, automation, and performance analytics.
IndiaWhat I'm looking for
At FPL Technologies, I manage end-to-end workforce management and real-time operations for large-scale inbound and outbound contact centers. I support forecasting, capacity planning, workload allocation, KPI/SLA monitoring, and customer portfolios exceeding 6,000+ crore.
I've built automated MIS, dashboards, and reporting solutions using Excel, Google Sheets, Apps Script, SQL, Python, and Power BI. I also created IVR solutions and automated customer communication workflows supporting campaigns that reached 3+ lakh customers, while partnering with Operations, IT, dialer partners, and telecom vendors to improve continuity and performance.
Experience
Work history, roles, and key accomplishments
Associate, Workforce Management
FPL Technologies Pvt Ltd
Jun 2024 - Present (2 years 2 months)
Managed end-to-end workforce management and real-time operations for large-scale contact center operations, including capacity planning, forecasting, and KPI/SLA monitoring. Developed automated MIS and reporting solutions using Advanced Excel, SQL, Python, and Power BI.
Education
Degrees, certifications, and relevant coursework
Maharashtra Institute of Technology, Pune
Post Graduate Diploma in Management, Information Technology
2023 - 2025
Pursuing a Post Graduate Diploma in Management with a focus on Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Pranav?
You can contact Pranav and 90k+ other talented remote workers on Himalayas.
Message PranavGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
