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Rajesh Kumar

@rajeshkumar27

Message

Workforce Management Manager at FIS, turning workload forecasts into staffing plans and leadership dashboards.

India

Message

At Fidelity Information Services (FIS), I analyze workload trends and forecast demand to shape staffing strategies that protect service levels and operational objectives. I turn capacity analysis into staffing recommendations and report workforce KPIs to leadership.

Previously, I planned workforce capacity at Taskus Pvt Ltd and led scheduling and planning operations at Concentrix Daksh Services India Pvt. Ltd. At WNS Global Services Pvt. Ltd., I prepared operational reports and dashboards using advanced Excel.

Experience

Work history, roles, and key accomplishments

Current

Workforce Manager

Current

Fidelity Information Services (FIS)

Nov 2023 - Present (2 years 10 months)

Partner with Operations and senior Business leaders to analyze workload trends, forecast demand, and shape workforce strategies. Own end-to-end capacity analysis and drive daily staffing decisions, while building and presenting workforce dashboards and KPI reports to leadership.

Workforce Strategy Capacity Planning Forecasting Real Time Management Scheduling KPI Management Stakeholder Management MIS Reporting NICE IEX Power BI Excel

Workforce Planner

Taskus Pvt Ltd

May 2022 - Nov 2023 (1 year 6 months)

Managed workforce capacity planning across voice and non-voice business lines, ensuring optimal staffing and consistent service delivery. Built hiring forecasts from long-term forecasts and developed short-term schedules aligned to client requirements.

Workforce Planning Capacity Planning Forecasting Scheduling NICE IEX Leave Management

Lead, Scheduling & Planning

Concentrix Daksh Services India Pvt. Ltd.

Apr 2018 - May 2022 (4 years 1 month)

Presented workforce capacity plans and staffing recommendations to senior management. Led scheduling operations covering shifts, training, meetings, vacations, overtime, and exceptions while consistently meeting service level objectives.

Scheduling Workforce Planning Capacity Planning KPI Monitoring Variance Analysis Real time Monitoring Reporting Stakeholder Management

Sr. Associate

WNS Global Services Pvt. Ltd.

Apr 2014 - Dec 2017 (3 years 8 months)

Prepared daily operational reports and management dashboards using advanced Excel. Performed data cleansing, validation, and reconciliation across multiple data sources to ensure reporting accuracy.

Excel MIS Reporting Data Cleaning Data Validation Reporting Dashboarding