Md Sameer Akhtar
@mdsameerakhtar
I optimize SLA-driven operations through workforce management, real-time analysis, and Power BI reporting.
IndiaWhat I'm looking for
At Infosys, I manage workforce scheduling, intraday adjustments, roster optimization, and real-time MIS dashboards that support operational decision-making.
I automate reporting workflows with SQL queries and Power BI models, while supporting daily operations as an RTA to improve SLA adherence and stability.
Previously at Teleperformance, I monitored queues, KPIs, agent adherence, and SLA compliance. I also supported forecasting, staffing, shrinkage planning, scheduling, and structured MIS reporting.
I bring a Computer Science and Engineering background along with hands-on skills in Power BI, SQL, Python, dashboarding, and web development. I'm also interested in Salesforce, cloud computing, and networking.
Experience
Work history, roles, and key accomplishments
Managed workforce scheduling, intraday adjustments, and roster optimization. Built real-time MIS dashboards and automated reporting workflows using SQL and Power BI.
Education
Degrees, certifications, and relevant coursework
Modern Institute of Engineering & Technology
Bachelor of Technology, Computer Science & Engineering
2019 - 2023
Grade: 8.57/10
Pursued a Bachelor of Technology in Computer Science and Engineering, achieving a CGPA of 8.57/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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