Daffa Prasetya
@daffaprasetya
Application support and product operations specialist focused on SaaS reliability, client issue resolution, and frontend development.
IndonesiaWhat I'm looking for
I manage CLounge, a SaaS-based all-in-one application for office operational needs, covering features such as attendance, approvals, asset management, and email. I’m responsible for managing client issues and requests, handling inquiries about application features, and performing error and bug checks to ensure seamless operation, product stability, and user satisfaction.
Alongside application support and product operations, I’ve contributed to frontend delivery—collaborating with the APIM team to develop the frontend for the 1QOnBatch web application using Vue.js 3. My background also includes M365 Project Rollout work (upgrading to Microsoft Office 365, setting up office and email configurations, and resolving installation issues) and IT support tasks like optimizing exhibition websites, conducting bug testing, and managing CMS updates, all driven by analytical problem solving and helping clients succeed.
Experience
Work history, roles, and key accomplishments
Responsible for managing CLounge, a SaaS-based all-in-one application for office operational needs, covering features such as attendance, approvals, asset management, and email. Responsibilities include providing solutions to client issues and requests, addressing inquiries related to application features, and performing error and bug checks to ensure seamless operation, product stability, and use
In collaboration with the APIM team, I contributed to the development of the frontend for the 1QOnBatch web application using Vue.js 3.
Assigned to PT PLN and PT MAP Indonesia under PT Mitra Integrasi Informatika, with responsibilities including upgrading users' Microsoft Office applications to Microsoft Office 365, setting up Microsoft Office and email configurations as per company standards, resolving installation issues, and maintaining records of users who have completed the installation process.
Optimized exhibition websites, including 3D gameplay integration, conducted bug testing to enhance functionality and reliability, managed CMS updates by uploading multimedia content, maintained office IT assets, and ensured smooth operations of the office website by regularly updating news and event information.
Performed tax administration responsibilities for PT Bagus Karya.
Completed data entry tasks for cermati.com.
Education
Degrees, certifications, and relevant coursework
Universitas Indonesia Membangun (INABA)
Gelar Sarjana, sistem informasi
2017 - 2021
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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