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Pramod Prasad

@pramodprasad

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Ambitious Startup Technical Advisor with expertise in Azure services.

India

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What I'm looking for

I am looking for a role that fosters growth and offers opportunities for progression.

I am a highly motivated and ambitious individual with a proven track record in providing timely and accurate advice, guidance, support, and training to teams and individuals. My exceptional management skills have allowed me to successfully lead teams of twelve or more with minimal supervision. I consistently lead by example, achieve targets, implement best practices, and effectively manage my time.

Currently, I serve as a Startup Technical Advisor at Sonata Software, where I assist customers in adopting Microsoft Azure services, conduct incident analysis, and enhance customer experiences. My previous experience as an Operations Manager at Mindtree Ltd involved analyzing volume trends and ensuring customer satisfaction through effective communication and documentation. I am now seeking an opportunity as an Operations Manager or Technical Advisor with a company that values growth and offers genuine progression.

Experience

Work history, roles, and key accomplishments

Current

Startup Technical Advisor

Current

Sonata Software

Sep 2022 - Present (2 years 9 months)

As a Startup Technical Advisor, I provide advisory support for customers adopting Microsoft Azure services, assist with incident analysis, and enhance customer experience. I conduct onboarding sessions and manage escalations while collaborating with multiple teams to resolve issues and improve support.

Microsoft Azure Customer Onboarding Escalation Management Knowledge Sharing Communication Capacity Planning DevOps

Operations Manager

Mindtree LTD

Sep 2020 - Sep 2022 (2 years)

Managed operations focusing on Azure subscription and management support. Analyzed trends for capacity planning, utilized customer feedback tools for satisfaction measurement, and ensured documentation accuracy while guiding teams in reporting key metrics.

Capacity Planning Documentation Management Team Leadership Client Engagement Process Improvement Metrics Communication

Technical Lead

Mindtree LTD

Apr 2018 - Sep 2020 (2 years 5 months)

Led a team of engineers to enhance technical capabilities and customer satisfaction. Conducted technical reviews, provided training, and collaborated to meet targets and KPIs while giving performance feedback to management.

Technical Leadership Training KPIs Team Collaboration Customer Satisfaction Engineering Reviews Azure Services Problem Solving Communication

Senior Support Engineer

C2S Technologies India Pvt Ltd.

Mar 2016 - Apr 2018 (2 years 1 month)

Resolved customer issues related to Azure services, ensuring quick resolutions and high satisfaction. Assisted with subscription queries and collaborated with technical teams to address reported issues.

Azure Services Subscriptions Problem Solving Customer Satisfaction Communication Data Migration Service Structure Explanation Technical Support

Technical Lead

Infinite Computer Solutions India Pvt LTD

May 2011 - Dec 2015 (4 years 7 months)

Motivated team members to excel in their roles, analyzed performance, and provided necessary training. Managed team operations, conducted performance reviews, and ensured revenue generation through effective leadership.

Team Leadership Performance Analysis Training Revenue Reporting Communication Feedback Operational Management Client Engagement

Technical Support Executive

C-Cubed Solutions

Apr 2009 - May 2011 (2 years 1 month)

Identified and resolved customer issues with a focus on satisfaction. Drove sales by understanding customer needs and managed the RMA process for new product launches.