Open to opportunities

Bhanu P

@bhanup

Message

I am an Azure Cloud Engineer specializing in enterprise support.

India

Message

What I'm looking for

I am seeking an Azure cloud support or technical account management role serving enterprise customers, with collaborative teams, growth in cloud architecture and AI initiatives, and opportunities to lead proactive advisory and optimization services.

I am an Azure Support Management Engineer with 8+ years of experience supporting enterprise and Strategic 500 customers across APAC and EMEA. I specialize in onboarding, IAM, VM configuration, Azure Monitoring, and managing Premier/Unified Support agreements.

I lead proactive services including technical reviews, architecture design sessions, and risk assessment workshops, and I coordinate escalation management to deliver timely resolutions while maintaining a 4.98 customer satisfaction score. I have implemented Azure Monitoring, Log Analytics, and custom dashboards and facilitated complex account transfers for government and finance customers.

I hold certifications in AI, data science, and Azure Fundamentals, participated in Microsoft Copilot beta testing, and contributed product feedback. I seek roles where I can combine cloud support, technical account management, and AI-driven solutions to improve enterprise customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Azure Cloud Engineer

Current

Microsoft

Jun 2021 - Present (4 years 2 months)

Provided dedicated technical support for Premier and Unified Support Strategic 500 customers, serving as a single point of contact for their Azure cloud services across APAC/EMEA regions. Managed proactive services including technical reviews, architecture design sessions, and risk assessment workshops for enterprise customers.

Azure Services Azure Active Directory azure monitor Log Analytics IAM Power BI Kusto Query Language (KQL)

Sr. Customer Service Associate

Amazon Web Services (AWS)

Nov 2016 - Jan 2021 (4 years 2 months)

Joined as Sr. Customer Service Associate (Tier-2 agent) for Amazon Devices (Kindle, Fire Tablet, Alexa), providing IT and technical support for digital media and troubleshooting various Amazon services. Acted as Early Life Support for newly launched voice-enabled Amazon devices and was involved in internal tools design and beta testing.

Customer Service Technical Support Troubleshooting Digital Media Amazon Devices Escalation Management Customer Satisfaction Root Cause Analysis

Education

Degrees, certifications, and relevant coursework

JBREC/JNTU-H

Bachelor's Degree, Computer Science & Engineering

2012 - 2016

Grade: 71.62 GPA

Completed a Bachelor's Degree in Computer Science & Engineering with a 71.62 GPA. The curriculum covered core computer science principles and engineering applications.