At KolkataMachino Tools, I documented functional and non-functional requirements in Business Requirement Documents and analyzed existing business processes to identify inefficiencies and recommend improvements.
I also handled MIS execution, report delivery, and stock data management in Excel.
At Concentrix, I resolved technical queries for UK-based clients by diagnosing hardware, software, and network issues. I also supported clients with technical concerns including network outages, signal drops, and streaming errors.
My MBA is in Business Analytics, and my experience includes assisting with requirements gathering and creating process maps.
