Open to opportunities

Prakruti Singh

@prakrutisingh

Message

Customer support and client relations professional with 5+ years driving consumer satisfaction and clear communication.

India

Message

What I'm looking for

I’m looking for a structured corporate customer support role where I can handle high-volume queries and complaints, build lasting client relationships, and apply my consumer-behaviour understanding and written communication to improve satisfaction.

I’m a customer support & client relations professional with 5+ years of hands-on experience managing consumer-facing operations, resolving queries, and handling complaints end-to-end. I’ve led customer communications through personalized follow-ups, tracked feedback patterns, and used what I learn to reduce repeat issues.

Across my roles as Co-Founder and Client Relations Lead, I’ve coordinated between teams and customers to ensure accurate, timely fulfilment. I’m calm under pressure, strong in written communication across English and Hindi, and I enjoy structured, high-volume environments where documentation, responsiveness, and client satisfaction outcomes matter.

Experience

Work history, roles, and key accomplishments

Co-Founder, The Delectables

The Delectables

Jan 2024 - Jan 2025 (1 year)

Led end-to-end consumer support, handling orders, queries, complaints, and feedback while managing personalised follow-ups to improve customer satisfaction. Coordinated with kitchen operations to ensure accurate fulfilment and used feedback patterns to implement improvements reducing repeat complaints.

Customer Support Complaint Management WhatsApp Business Support Social Media Support Customer Relationship Management Process documentation Cross functional Coordination

Co-Founder & Client Relations

Creator's Junction

Jan 2023 - Jan 2024 (1 year)

Managed client onboarding, briefing, and ongoing communications for graphic and content projects, serving as the primary point of contact between clients and the creative team. Handled expectation management, revision requests, escalations, approvals, and client satisfaction while coordinating project timelines and deliverable quality.

Client Relations Client Onboarding Escalation Handling Project Coordination Revision Management Quality Assurance

Independent Content Freelancer

Independent Freelancer

Jan 2020 - Jan 2022 (2 years)

Provided remote written content and communication support to small businesses, independently managing client briefs, revisions, and delivery. Maintained strong repeat engagement through reliable, quality-focused work across Hindi and English communication.

Content Writing Client Communication Revision Handling Written Communication Data Entry MS Word MS Excel Client Retention