At Neovance, formerly Fortrea and Labcorp, I perform eligibility and benefits verification for patients receiving BOTOX injection treatment, reviewing coverage, policy details, and benefits before claim processing. I work with Medicare, Medicaid, Cigna, UHC, Aetna, Anthem BCBS, and other commercial payers to support timely reimbursement.
I've identified process gaps and error trends, provided feedback to improve accuracy and productivity, and supported teammates as a Subject Matter Expert through complex cases, policy guidance, and new-joiner training. My earlier customer support work at Conneqt Business Solutions and Fusion BPO involved resolving delivery, refund, damage, missing-order, promotion, and account queries through chat and email.
