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pragati shukla

@pragatishukla

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Project Manager with expertise in customer support and engagement.

India

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What I'm looking for

I am looking for a role that fosters growth and values customer engagement.

I am a dedicated Project Manager and Customer Specialist with a strong background in driving user adoption and engagement. Currently, I work at Eubrics Pvt Ltd, where I ensure that project milestones are met and deliver timely solutions to customer issues. My experience in managing customer support has equipped me with the skills to create effective customer reports using tools like Excel, PowerPoint, Docs, and Canva.

My educational background includes a Master of Commerce from Mumbai University and a Bachelor of Accounting and Finance from Mithibai College, where I achieved a CGPA of 8.90/10. I have also completed various certifications in Graphic Designing, HTML, CSS, and Responsive Web Designing, which have enhanced my technical skills and understanding of digital tools.

Throughout my career, I have been involved in several research projects that analyze government policies and their impact on borrowers. I am passionate about understanding organizational culture and its influence on employee motivation and growth, which I explored through interviews with HR personnel during my studies.

Experience

Work history, roles, and key accomplishments

Current

Project Manager And Customer Specialist

Current

Eubrics Pvt Ltd

Mar 2023 - Present (2 years 4 months)

Drove user-adoption, engagement and completion. Provided customer support and ensured timely issue resolution, ensuring project milestones are met and delivered on time.

Excel PowerPoint Canva Customer Support Project Management User Engagement Milestone

Operations | Customer Delivery

Eubrics Pvt Ltd

Jun 2022 - Feb 2023 (8 months)

Provided customer support, answering questions, resolving issues, and offering guidance for effective product use. Managed timely delivery for various clients.

Customer Support Client Management Product Guidance Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Mumbai University

Master of Commerce, Commerce

Completed a Master of Commerce degree, focusing on advanced business and financial concepts. Gained in-depth knowledge in various aspects of commerce.

Mithibai College

Bachelor of Accounting and Finance, Accounting and Finance

Grade: 8.90/10

Obtained a Bachelor's degree in Accounting and Finance, developing strong foundational knowledge in financial principles and accounting practices. Achieved a high academic standing with a CGPA of 8.90/10.

CBSE

Senior Secondary (XII), Commerce

Grade: 94.40%

Completed Senior Secondary education under the CBSE board with a focus on Commerce. Achieved a strong academic performance with a percentage of 94.40%.